Patient Reviews
About Patient Reviews
We value all of our patients and their individual needs. At Bay Area Cosmetic Dermatology, we want you to make the most informed decision to achieve your cosmetic goals. Choosing the best procedure and physician for you is an extremely important decision, and we invite you to read about previous patients’ experiences and better understand the quality treatment you will receive from our board-certified dermatologists. Each of our medical professionals value your journey and want to ensure you feel as comfortable and confident about your decision as possible.
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- Cynthia Chaghouri, PA-C (8)
- Dr. Andrea Hui Austin (257)
- Dr. Kathleen Welsh (215)
- Dr. Shannon Watkins (2)
- Dr. Steven Y. He (144)
- Arianna Phillips (1)
- Katie McCormick (8)
- Katy Leonard (1)
- Mary Krempa (30)
- Stacey Baenen (4)
- Bay Area Cosmetic Dermatology (14)
- Roxanne Krempa (9)
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- Laser Skin Resurfacing (55)
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- Clear + Brilliant (46)
- Thread Lift (1)
- BOTOX® (57)
- Dysport® (14)
- Xeomin® (16)
- Restylane® (21)
- JUVÉDERM® (34)
- Radiesse® (5)
- Belotero® (18)
- Sculptra® (7)
- KYBELLA® (4)
- RHA® (3)
- Alopecia and Hair Loss (6)
- Acne and Cyst Treatment (91)
- Rosacea Treatment (48)
- Efudex® (4)
- Skin Cancer Screenings (9)
- Melasma (20)
- Growth Removals and Scars (14)
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Reviews for Bay Area Cosmetic Dermatology
"Dr. He is a very skilled cosmetic dermatologist! For several years I have been trying to decrease the natural signs of aging on my face-without success. Until I started to see Dr. He. He accurately pinpointed the simple steps he could take that would achieve the most gratifying results and then expertly followed thru! Thank you Dr. He!"
"Outstanding service, knowledge, and care. Dr. Steven is very thorough and listened very well to my skin issues I was looking to get resolved."
"This has been my dermatologist provider for 20 years. Dr Welsh has caught numerous skin issues for me. She is friendly, talented, caring and has the best memory of anyone I’ve ever met. Highly recommend this office!"
"I’ve been a SFBAD patient for more than seven years and have received superb medical and cosmetic dermatology care for several conditions, including rosacea, sun damage, actinic keratosis, and plain old aging skin. Dr. Austin, Dr. Welsh, Nurse Katie, Concierge Julie, and other staff members are a gift. Thanks to their expertise, I look a whole lot better now. And thanks to their eagle eyes and careful follow-up, I am healthier. I am so grateful!"
"Monique could not have been lovelier. It was my first hydrofacial with her, and her manner was professional and so helpful. Trying a few new products per her recommendation, as well. Thank you!!!!"
"The team here is exceptional. They are friendly, thorough and very good at what they do. I particularly appreciate what appears to be very useful sharing of information between practitioners. You never feel like they’re not keeping track of all of your preferences and history. They are certainly not the most affordable in this category of service but I think it’s worth it."
"I have been seeing Dr. Welsh regularly since I was 30 years old. I am now 50 and always feel confident telling people my age because they are always shocked and say they thought I was in my late 30’s, early 40’s. The only downside to going to this office is knowing that one day Dr. Welsh will retire. Dr. Welsh is hands down the best cosmetic dermatologist around. I love referring my friends to her as they are always thrilled with the results. Thank you Dr. Welsh!!!"
"I cannot express how happy and thankful I am with the exceptional care and results I have received from Dr. Austin since 2019. I have tried many dermatologists and can confidently say that Dr. Austin is simply just the best in the industry which is why I will continue to fly from LA to SF just to see her. She takes her time to listen to my concerns and thoroughly assess my skin. Her deep expertise and attention to detail are always evident, giving me a sense of confidence and delivering results no one else has managed to. Her treatment plans are tailored to my unique needs, and each step is always explained with clarity and patience. Unlike other dermatologists, she genuinely cares about my well-being and does not recommend anything I do not need. Trust me, I have tried to go somewhere else that is closer to me but the care and results are far from great when compared to Dr. Austin. I wholeheartedly recommend Dr. Austin to anyone seeking top-tier dermatological care. Her skills and dedication to her patients are truly commendable. If you're looking for a dermatologist who goes above and beyond to deliver outstanding results, look no further. Thank you, Dr. Austin, for your exceptional care and the incredible transformation you've helped me achieve. You've made a significant positive impact on my life, and I am forever grateful."
"Dr Austin took my decent mid-50's skin and flagging self-esteem and made them really, really great. She flawlessly filled old acne scars, removed pre-cancer bits and rosacea, smoothed wrinkles, snatched up my jawline and explained how anatomy and biochem work during my visits. She's made a long-term plan for me and all her patients that seem like the minimum of highly effective things, so we all look startlingly better but still believable and healthy. Dr Austin is gentle, rational and super trustworthy. She's like a wizard. Her team is awesome, too."
"This was my first appointment. All staff welcoming. Cynthia reviewed a very thorough treatment plan, and took into account my specific needs. I scheduled treatments . I cannot wait to get started!"
"Katy Leonard provided me with vbeam yesterday, she is very kind and knowledgable - she did a fantastic, thorough job. Really friendly. Just fantastic service. The whole team at this office has always been great, it's why I keep going back."
"I HIGHLY recommend this dermatology practice. Yes, it is pricey but it is worth it in terms of Dr. Austin’s skill and attention to detail, as well as most importantly, THE RESULTS. My skin was fine (in fact, pretty good/nothing to complain about) before going to see Dr. Austin, but after a few treatments and visits, I feel like I have the best skin of my life! Clear, fewer lines, just overall texture has been improved!Ok, so some basic tips if you are like me (a person who normally goes to see a doctor and pays a $20 copay to fix a problem or get a checkup versus trying to improve something about my body):1. Research and prepare yourself BEFORE the visit! The doctors will tell you about various procedures that you can do, and it may feel overwhelming at the moment. I personally found it better to go slowly - lasers and creams, fine, other stuff, no for now, etc. It is also better to have a sense of what various things will cost because there can be sticker shock at the end (e.g., $1,000+ per visit). 2. Better to speak up and communicate directly with the doctor. Every relationship takes time, and the doctor can’t read your mind. Back to point one, if you are a newbie like me, it is totally fine to say no to a procedure and start slowly. Moreover, if you encounter issues (or feel like there is a miscommunication), it’s better to reach out directly to the practice. This happened to me where I misunderstood something Dr Austin said - I reached out to the practice, and she called me back right away, which I really appreciated. 3. It is a medical practice but also a business. At first I thought the quick checkout was jarring especially with sticker shock, but now, I love it! It is very efficient because I’ve been to the practice a few times and understand the rhythm. Thank you BACD!!!"
"Dr. Welsh and her staff are amazing. Love and care for both body and soul. After my treatment I walked out looking and feeling my best. Thank you!"
"I'm a regular patient here, and always impressed with the friendliness and efficiency of the staff, nurses and doctors. Cannot recommend this place highly enough!!"
"It’s always a good experience coming to this practice with helpful, friendly, courteous staff and amazing physicians. It’s always a pleasure seeing Dr Kathleen Welsh, she’s an extremely caring person and an excellent doctor."
"Dr. Austin is the best! I just love her. At my last visit I showed her an issue that she had not expected and I was worried about. She did not hesitate to address it immediately. She provided a solution that worked extremely well for me and relieved my anxiety. I was very grateful. I always enjoy seeing Dr. Austin. She is such a warm, compassionate, and extremely competent physician. I always feel better when I leave her office. And she’s a diehard Warriors fan as am I!"
"Dr. He is the best ! Smartest ! Kind ! Helpful !"
"Have had the good fortune to be under Dr. Welsh's excellent care for many years. She and her team of top professionals are the best!"
"Dr. Watkins and Nurse Jasmine were both excellent dealing with delicate and vulnerable matters. I felt well tended to."
"Such amazing service today. Dr. Welsh was so knowledgeable and helpful."
"Dr Welsh is the best dermatologist!"
"I loved my hydrofacial from Monica Wang!! She is super thorough and friendly. Felt super comfortable too. My face feels so clean and rejuvenated"
"Professional from check in through numbing process and the clear and brilliant treatment."
"Love, Mary! She does excellent work and is a fabulous person!!"
"BACD is the most professional cosmetic dermatology office I have ever experienced. I have been going there for over 25 years and have always been taken care of with the utmost care! Thank you BACD"
"I cannot express how happy and thankful I am with the exceptional care and results I have received from Dr. Austin since 2019. I have tried many dermatologists and can confidently say that Dr. Austin is simply just the best in the industry which is why I will continue to fly from LA to SF just to see her.She takes her time to listen to my concerns and thoroughly assess my skin. Her deep expertise and attention to detail are always evident, giving me a sense of confidence and delivering results no one else has managed to. Her treatment plans are tailored to my unique needs, and each step is always explained with clarity and patience. Unlike other dermatologists, she genuinely cares about my well-being and does not recommend anything I do not need. Trust me, I have tried to go somewhere else that is closer to me but the care and results are far from great when compared to Dr. Austin. I wholeheartedly recommend Dr. Austin to anyone seeking top-tier dermatological care. Her skills and dedication to her patients are truly commendable. If you’re looking for a dermatologist who goes above and beyond to deliver outstanding results, look no further.Thank you, Dr. Austin, for your exceptional care and the incredible transformation you’ve helped me achieve. You’ve made a significant positive impact on my life, and I am forever grateful."
"Nurse, Mary, is remarkable. Her counsel on skin treatment is respected and spot on. Years under her guidance have served me well. Thank you, Mary!"
"This was my third facial peel with Megan. She’s always professional and makes the process fun. Check in today very pleasant!"
"First class cosmetic dermatology. A place that is pleasant to go to and makes the world a more attractive place. Dr. Welsh is always fun to be around and knows what she is doing. Rare in the world of skin care!"
"Dr. Austin and her teams care, attention to detail, passion, and devotion is impeccable. My skin has never been in such good hands and I can say I feel amazing in my skin everyday due to the amazing people at Bay Area Cosmetic Dermatology."
"I flew from Boston to see Dr. Austin and it was absolutely worth it! Hands down, I get the best outcome and value every time I visit BACD and I’ll be back!"
"I love going to Bay Area Cosmetic Dermatology. Dr Welsh is highly skilled and tells it like it is. I know what I can expect and I always leave feeling good about myself."
"…new to the clinic and all of the procedures and products…I felt very vulnerable coming, after being told by another doctor that my skin was too far gone in the aging process to do anything other than a facelift…I went to see Dr. Austin for a second opinion and she was certain she could help…my skin, appearance and confidence were boosted by my first treatment, and now I’m committed to on-going maintenance with her expertise guiding me…I need a fair amount of reassurance because the whole anti-aging process can be a slippery slope …Dr. Austin’s patient care is as important to me as treatment…"
"I flew from Boston to see Dr. Austin and it was absolutely worth it! Hands down, I get the best outcome and value every time I visit BACD and I’ll be back!"
"This was perfect, lots of info from someone I felt was knowledgeable and kind. Staff very friendly and experienced. Looking forward to working with this group!"
"All the people I interacted with were kind, thoughtful, warm, and filled with helpful information. Thank you!"
"The staff and Dr. Welsh are amazing. They care about the outcome, healthy preventative skin care routines and are the best in the business."
"Always a great experience. Dr Austin is just so excellent at ensuring you look your best! The staff is courteous and professional. I am a client for life."
"Dr. Welsh has really gone above and beyond to address the previous issues and I am completely satisfied with the improved strategies that she and her team had implemented. They were professional and kind in their interactions and the therapies that were recommended truly embodied good patient care that I had come to know from her practice for more than 20 years. Thank you Dr. Welsh. Kudos!! ------------------------------------------ Of my 20+ years with Dr. Welsh and her team, I felt this visit was the least satisfactory. The front desk receptionist seemed reluctant to answer any more than 2 questions. From the getgo, the MA focused on pushing skin care products the whole time rather than assess my visit intent. Subsequently, when Dr. Welsh came in, she really did not spend much time asking which areas I intended to plan on having improved upon. Maybe she thought the MA already elicited the data? Given the above, the 2 usual trouble areas that usually gets the procedure got left out. Then one of the newer procedure went awry and I was supposed to follow the area carefully so it won't form a blister, otherwise I will have to return to get it fixed. I had to ask for new ice bags for the pain as no refills were offered. Finally, the billing needed to be adjusted several times as a few major miscalculations happened, luckily spotted by the MA (I don't really know who is counting / tallying what/how much products were used during the procedure). They were cleaning the room before I was ready to go. Sadly, the visit felt rushed, less friendly and there was notably less attention to details from staff and clinician compared to my previous visits."
"Wow! Dr. Austin is a magician. I have melasma, and it has been getting a lot worse over the years because I love the outdoors. My skin was getting very blotchy from the sun and the heat. So much so that I considered giving up the sports and activities that I love so much. But Dr. Austin has transformed my skin. I noticed the difference almost immediately. I’ve been getting a lot of compliments on how my skin looks great and that I look years younger. Even my male friends are noticing. Most importantly, Dr. Austin showed me how I can enjoy all the things that I love to do and still maintain healthy and glowing skin. It is life changing. I have used many different creams, lotions, and potions over the years. Nothing has ever gotten me the results that Dr. Austin has been able to achieve in a very short time. She is so knowledgeable and compassionate. In fact, everyone I have interacted with at Bayarea Cosmetic Dermotology has been wonderful. I feel so grateful for having found Dr. Austin and her team. I only wish I had found her sooner."
"I’ve been coming to Dr. Welsh for several years and and I honestly can’t say enough good things about her and her wonderful, friendly staff. She has always steered me in the right direction about which procedures and products would best suit me and my skincare needs. She also happens to be one of the kindest people I’ve ever met - so genuine and sincere. A truly good soul. I trust her thoroughly. A special shout-out to Mary, Katie and Katy - all fantastic RNs."
"Excrllent care for my two procedures."
"My experiences with Bay Area Cosmetic Dermatology over the past several year have been of consistent professionalism; deep knowledge and their current services as well as future technologies."
"Mary is always wonderful and so helpful! Very warm and friendly- she makes the whole experience easier and more enjoyable. I appreciate her expertise and her treatments are always very effective!"
"Dr. Austin is incredibly warm, professional, and knowledgeable. I highly recommend her!"
"The Staff are very friendly and professional. The real superstars are the doctors themselves. They explain everything and make you feel well cared for. It was a very pleasant experience despite the needles. Diane Howard"
"I always have the best experience when visiting Bay Area cosmetics. All of the staff and practitioners are knowledgeable and I always walk away feeling great about my services."
"Dr. Austin is an artist. She has a plethora of tools for rejuvenation and enhancing beauty. Her bedside manner is wonderful as well."
"As a new patient, my first visit left me very impressed with Dr. Welsh and her staff. I was happy with the questions I was asked, the answers I received to my queries; and the treatment I received at that visit. The daily care plan laid out for me is simple and effective.. Dr Welsh observed an issue with my left eyelid (ptosis) that neither my previous dermatologist nor my ophthalmologist had noticed, and referred me to another expert for treatment. This combination of attention to both cosmetic and medical issues is what I have been looking for!"
"I have complete confidence in Dr Welsh. She has treated me for around 10 years, cleared up my rosacea, removed several pre-cancerous growths and advised me on a number of treatments and procedures that have improved my appearance and the health of my skin considerably. I really like her products and take her advise on all skin issues."
"Dr. Welsh and her staff are fabulous."
"Katy was wonderful! Very attentive and thorough, super friendly. I hope to see her again for any future laser treatments! Thank you, Katy!"
"Fantastic recommendation made by Dr. Welsh, who switched something around for me. I will be returning in future!"
"You are my favorite thing to do!!!!!! I feel great every time I’m there. The nicest people, the best technology and the best technicians."
"Dr. Stephen He is the best. Very good at diagnosing my problem and helped with rash on my face. 6 Stars!!!"
"Ari did a fantastic job treating my acne scars. She is so highly skilled and kind to boot."
"I believe Dr He is a very professional and extremely gifted cosmetic dematologist. He runs a close second to the dearest Dr. Welsh."
"Dr. Welsh is amazingly talented and caring; and her staff is awesome."
"Dr Kathleen Welsh is THE BEST!"
"Wonderful, caring staff. Dr Welsh s simply amazing! Highly recommend the practice!"
"The most wonderful experience - always. Everyone is so nice and professional. Dr. Watkins is a gem. Sophia is the best!"
"Dr Austin and team were awesome. Answered all questions and put the the whole visit at ease."
"Always top notch service from Dr Welch and her fine staff"
"Best team in the business. The most thoughtful and patient group of professionals that I feel lucky to work with!!"
"I had a very quick & painless laser hair removal. Dr. Welsh & her staff are wonderful!"
"Absolutely adore Dr Welsh. She is so knowledgeable and makes the experience fun."
"Excellent service especially Ms Cynthia Chaghouri! Her smile and the way she explained the process and talked through it and made sure I was always comfortable, made this a very pleasant and relaxing experience! Highly recommended"
"Another excellent experience with Dr Austin. So attentive to every question and everything she has recommended has worked. I’m so grateful to have found her and plan to be a regular customer for many years to come for twice annual visits."
"Bay Area Cosmetic Dermatology is an office I trust to have the equipment, skills and experience to take care of all of my medical and aesthetic dermatological needs. They stay up to date with the most current technologies and techniques, so I know I’m getting the best treatment the medical profession has, to help address everything from acne to sun damage and the effects of aging on my delicate skin. I’ve been a patient of this office for decades, and regularly have people comment on how youthful and healthy my face looks (has a bit to do with genetics but much more to do with the care I get from BACS). I *strongly* recommend you schedule a visit to BACS for top-notch medical care that will keep your skin healthy, and will help you maintain a highly natural youthful aesthetic."
"I have been to many dermatologists in the Bay Area and only since under Dr. Austin’s care have I had incredible results. She has been able to effectively treat my post pregnancy case of severe rosacea (5 other derms could not!), accumulated sun damage and sun cancer prevention. I am so grateful. If you are struggling with any skin condition, I know Dr. Austin and team will be able to help. They are amazing!!"
"I can’t say enough great things about BACD. I always have a great experience when I visit. I recently went in for a Sofwave treatment administered by Stacey Baenen, who is a fantastic practitioner, both in terms of skill and "bedside manner". She always puts me at ease and gives great advice. Dr. Austin also popped in for a few minutes to say hello and offer some advice - she always goes the extra mile, which shows how invested she is in her patients. I am really impressed with everyone at BACD - everyone is friendly, professional, and knowledgeable. I highly recommend this practice."
"Dr Austin is lovely. She explained options for me, including pricing, based on my wants."
"Dr He is amazing. So thorough"
"I can't say enough great things about BACD. I always have a great experience when I visit. Today I went in for a Sofwave treatment administered by Stacey Baenen, who is a fantastic practitioner, both in terms of skill and "bedside manner". She always puts me at ease and gives great advice. Dr. Austin also popped in for a few minutes to say hello and offer some advice - she always goes the extra mile, which shows how invested she is in her patients. I am really impressed with everyone at BACD - everyone is friendly, professional, and knowledgeable. I highly recommend this practice."
"Dr Austin has the right touch. A true professional with a charming personality to match. A few minutes with her and its years of facial aging wiped away."
"DR. ANDREA. AUSTIN IS THE BEST!!! I'm so happy with every treatment. Thank you From Mina . 🙂"
"Great service and really nice staff"
"Amazing service every time! All of the staff are professional, friendly, and super knowledgeable. My skin looks and feels great after my facial, and all of the product recommendations I got were tailored to my specific skincare needs."
"Mary K. is fantastic!!"
"As usual, my experience was professional and warm. The gal who handled my many phone calls to get registered for tele visits, Katrina and the PA, Cinthia were very pleasant to work with. I was especially happy that I was able to take care of my needs through a tele visit! Thanks Bay Area Cosmetics. You never disappoint!!"
"I've been seeing Dr. Welsh for several years- love her! She delivers results that I'm more than happy with. She's literally helped me stop appearing to age with her professional advice and direction. I've recommended her to all my friends."
"Dr Austin and staff are amazing. She is super transparent about all the treatments and pricing. Highly recommend her"
"Dr. Austin is awesome. She is extremely competent, skilled, knowledgable, and an expert in her field. I trust her completely. She is also warm, kind, generous and caring. She is the absolute best! She has done wonders with my skin. I often get compliments and I feel more confident. I actually look forward to my appointments. I always feel welcome and supported by BACD’s entire staff. Everyone is helpful, friendly and pleasant. Thank you!"
"Dr. Austin is a miracle worker."
"Lovely staff, professional , thoughtful and gentle physicians."
"Dr Austin is my hero! She exceeds my expectations every time I see her and I cannot recommend her enough."
"Dr. Austin is amazing and her office staff are professional, attentive and warm."
"Dr. Welsh is always so warm and thoughtful that I look forward to appointments."
"Dr. Austin was wonderful at educating me and I so look forward to the end result of what she designed specifically for me!"
"Great customer service. Roxanne is terrific. Friendly and professional."
"My fave Dr Austin. Been seeing her for years. My skin has never looked better. Great friendly staff too."
"Dr Austin explained her approach and what results would happen. I am very happy with the results. Thank you Dr Austin and team !!"
"Every time I see Cynthia I walk away feeling like a million bucks. I always feel heard and that she has a solution to a problem. It is rare that someone in her position is as calm and that she will make you feel like she doesn’t have a full plate in her day. All I ask when I come in to see someone about my skin is that they listen and have a solution and I walk away knowing I have a plan and a follow up and that is what she is best at. I am so happy with how she is professionally and personally. I really am happy with seeing her"
"Stacey is a pro! I completely trust her and she always works to come up with a great plan for my skin!"
"I have been seeing Dr. Austin for over 3 years now - and the compliments on my skin just keep increasing despite my age. She put me on a skincare routine that was medically grounded, personalized and quick to turn things around. And she addresses the whole person, from inside out, talking to me about the severe impact of stress on my skin. But what brings me to this review is that in the last year, I have been working with her on thickening my hair (another consequence of aging and stress - thinning hair!) and she has worked a miracle. I can’t tell you how much better I feel about myself thanks to the regiment she has me on (and one that is manageable for a busy person). Dr Austin and the team at BACD are worth every penny. You get the best in science with top doctors in their field, with safe and truly effective treatments. Yes, that doesn’t come cheap. But you only live life once!"
"👍 My highest recommendation ! 🙌"
"I have been seeing Dr. Welsh for around twenty years. I look forward to my appointment with her, and always look much better after the appointment. During the appointment, Dr. Welsh examines my skin, recommends items that should be handled by my insurance company dermatologist, and steps I can take to care for my skin and hair. She does not try to sell products or services that are not appropriate for me. I feel lucky to be Dr. Welsh's patient, and highly recommend her."
"It is always a pleasure to see Dr. Welsh and her team. I explicitly trust them with my face!"
"I've been coming to BACD since 2019. Dr. Austin and her staff are amazing!"
"BACD is a lovely and relaxing environment. Dr Austin is exceptional in her knowledge and care. She is personable with abilities beyond her years. A beautiful person inside & out!"
"Love coming here Dr.Austin and team is amazing"
"If you’re ready to have the best skin and face of your life, Dr austin and her staff are the go-tos! Can’t say enough good things, bacd is life changing!"
"Dr. He is absolutely wonderful along with the staff at BACD. He really takes the time to address any questions or concerns you may have and is extremely knowledgeable, kind and understanding. I feel he truly wants the best for his patients. I’m so glad to have found Dr. He as he is a gem! While I may have to travel far to see him, I don’t mind, as I know I’m in good hands."
"The Best dermatologist and great staff at Bay area Cosmetic. Never leave disappointed with this office. Dr Welsh is awesome!"
"I’ve been going to Dr. Welsh for 7+ years. I receive exceptional treatment. Her team, particularly Katie McCormick, is the best. I go to Dr.Welsh for general dermatology, rosacea treatment, and overall skin wellness."
"Dr. Welsh is amazing! I’ve been seeing her for many years! She doesn’t inject anything too much and always makes you look pretty and natural."
"Kathleen is the best. She never pushes me to get somethingI don't want. I appreciate her so much and so glad she is healthy again."
"Dr Welsh has been my dermatologist for 15 years. I am able to look 15-20 years younger than I am due to her. She is the best. I w irk in the music business and it really helps me stay young."
"Loved everything about this office! Dr Austin is so nice and patient!"
"I waited for an hour to see Dr. Welsh. She is always very pleasant and I enjoy a visit in the office but it seems they are always running behind!"
"Top notch each and every visit! Very attentive to patients needs - known or unknown needs! The best!"
"Dr. Austin is kind, thoughtful and thorough.She always keeps my budget in mind for the best possible results. I trust her implicitly!"
"Mary is amazing!! She is so friendly and kind. She eases any anxiety you might have about the treatment. She is such a gem!"
"First class care from start to finish!"
"Dr Welsh is the best."
"Wonderful service - fast, efficient and friendly!"
"excellent. The team is very professional,and friendly. Happy with the results. thank you De. Austin"
"Love love Dr Austin! She is so knowledgeable and provides the best care. I come out looking refreshed and with the knowledge to keep looking my best."
"Dr and staff very helpful. Had to wait a bit to be seen. They did make time to add in an additional procedure in this visit which was much more convenient. Good visit overall"
"I want to give an amazing shout out to Cynthia! She is hands-down, the best Botox administrator I have ever worked with. She is professional, on point, and truly listens to her patients. I wouldn’t go see anyone else. Cynthia rocks!"
"I love your office. I always look forward to my visits with Dr Austin and everyone who works there. She provides excellent consultation and recommendations on a consistent basis and the treatments always work and are effective. She has completely transformed my skin and improved my confidence and beauty. I’m so grateful to have found Bay Area Cosmetic Dermatology and it’s clear others have found out about this practice recognizing the growth the office has had since I started coming to see Dr Austin around 2017-2018."
"Dr. Welch is a super talented cosmetic doctor. She is also super nice. I trust her totally to always do what is best for me."
"I have been going to BACD regularly for many years and have never been disappointed. The staff are, without exception, kind and helpful. All of the providers that I have had contact with are incredibly knowledgeable, technically superior, and just genuinely nice. I know that Dr. Austin (the dermatologist I see there) has many other patients yet she always makes me feel like I am the most important person there. She takes the time to answer all my questions and then explains what she’s doing and why. If you are looking for a dermatology practice please believe me when I say that you will not be disappointed with the care you receive at BACD."
"Dr Austin is an absolute expert in cosmetic dermatology….. the best! Her skills with fillers are amazing…. It’s definitely an art and she’s the artist! She is such a beautiful and kind person as well! Love her."
"Cynthia is a warm person and a competent clinician who is respectful of me and knowledgeable about what treatments work best for me."
"Exceptional customer service. Dr Welsh is awesome. Great suggestions. Everyone works as a perfect team."
"Dr. Austin is an absolute star when it comes to skincare for many skin types and ailments. She is incredibly knowledgeable about the human body, and I always feel at ease when she treats me. I’ve been going to see Dr. Austin since 2016 and the BACD team has always been incredibly kind and thorough. I’d give extra stars if I could!"
"The team at Bay Area Cosmetic Dermatology is incredible. If you’re a celebrity or an every day person looking to take excellent care of your skin, the staff at BACD will treat you the same either way. I have been to a diverse set of dermatologists over the past 15 years and BACD is definitely the absolute best. I am under the care of Dr. Welsh and Dr. Austin, who both stay on the forefront of technology and look out for you without plumping you beyond recognition or pushing services and products on you. They are the best of the best and you can count on personable, high end, quality attention and expertise. Thank you, Dr. Welsh and Dr. Austin, for supporting my commitment to my self and to my skin care!"
"Dr. Austin and the wonderful team at BACD changed my life. I have always had eczema, but it was manageable. During the pandemic, I had a severe flare that covered my whole body and was so painful. It would not go away, and persisted for over a year. My old treatments did not work. I went to see Dr. Austin who took action, made a plan, and supported me throughout the treatment. Within 6 weeks, my skin was clear and has stayed that way. I am pain free. Now, she is helping me look and feel my best. BACD puts patients first. They support you with medical expertise and true care. Highly recommend!"
"I have been going to BACD since 1997 the staff and care I receive has been consist top notch. I highly recommend Dr Austin - if you are looking for a leading edge practitioner in dermatology she is the doctor to go to! I’ve been seeing her for 3 years now, and at the onset we built a personalized plan that met my lifestyle, budget and goals. It consists of in office treatments and an at home regime that has delivered amazing results. A Big thanks to Dr Austin for your commitment to excellence and the high standard of care you bring to me and each of your patients."
"Everyone at BACD is amazing! I have never had anything but a great experience!"
"Love Dr.He!! He is amazing, listens and is so knowledgeable"
"The BACD team is top notch. Bringing leading preventative care solutions in office and personalized at home care routines. I know when I leave I have the exact program I need to maintain my skin health!"
"Pleasant environment in treatment room with suitable addition of warm blanket and robe to ward off any cold. Extremely knowledgeable and efficient staff. My appointment started on time and ended on time. Any additional needs were met. I love coming to this practice."
"I had a wonderful experience with this amazing team."
"Awesome service"
"Dr. Welsh and her staff are the best! I've been coming here for over 20 years and I highly recommend BACD."
"This was perfect, lots of info from someone I felt was knowledgeable and kind. Looking forward to working with this group!"
"Dr. Welsh is always such a thorough and caring physician. She is a master at her work and always a delight to see and talk with. I have always felt so well cared for by she and her staff."
"I come here and see Mary Krempa for a pretty large tattoo removal on my neck! Mary is super knowledgable and kind and was able to numb the entire area so I didnt feel a thing. She uses up to date techniques and a few different lasers and is super up front and honest about what to expect from the process. Ill be coming in every 4 weeks and im excited to get this process done. Glad i chose to go with bay area dermatology and not lazer away. Thanks Mary! 10/10"
"Dr Welsh and her team are the best in the business. So grateful I can trust my face to them! 🙏"
"Absolutely incredible service. Dr. Welsh is top notch."
"Staff very professional and attentive. Appreciated that Dr. He thoroughly explained what was causing the puffiness and dark circles under my eyes and then gave me several options for treatment. I was told what to expect with my treatment of choice and what to do post treatment. All in all, I enjoyed the care I received."
"Katie and Bianca were great! I was a bit apprehensive about having Fraxel, but the prep was excellent (I was very numb), and there was very little pain. They answered all of my questions, and sent me home with detailed aftercare instructions. I look forward to seeing great results as the healing unfolds over the next few weeks, revealing my new, fresh face. Thanks, BACD!"
"Dr. Hui is amazing. A true expert in her craft with a passion for her work that shows through RESULTS that most promise but cannot attain. Technical brilliance and a genuine kind beside manner. Rare find."
"I have been seeing Dr. Austin for 4 years now. I initially saw her when I was experiencing some difficult to treat acne in my early 20s. She listened to my concerns and really educated me on proper skin care. Since then she has continued to help provide new products/recommendations based on my needs at that time. I have also been seeing her for filler and botox treatments for the past two years. She has always listened to what I wanted and given me incredible results. She keeps things natural and really has an amazing eye for the face and facial structure. Beyond her work, she is a really incredible doctor. Her bedside manner is unparalleled and she is always evidence based in her practice. She is a beautiful person who works hard to help others feel beautiful. 11/10 would recommend."
"Roxanne is very kind and efficient. Thank you!"
"I have been seeing Dr. Welsh for around twenty years. I look forward to my appointment with her, and always loook much better after the appointment. During the appointment, Dr. Welsh examines my skin, recommends items that should be handled by my insurance comapny dermatologist, and steps I can take to care for my skin and hair. She does not try to sell products or services that are not appropriate for me. I feel lucky to be Dr. Welsh's patient, and highly recommend her."
"Mary is wonderful, diligent & always lets you know before if it will hurt which I appreciate. Always does a great job & is a lovely person- thank you!"
"The nurse who did my treatment, Mary, was so knowledgeable, smart and kind -- and also fun to talk to! She made sure that I was doing OK with the level of pain from the laser and took time to answer all my questions about follow-up care, future treatments, etc. I recommend her wholeheartedly!"
"My visit with Dr. He was educational, I learned a lot. I’m so happy that the products he provided is helping my Melasma . Thank you, Dr. He!"
"Thank you so much Dr. Welsh & Staff. I been with Dr. Welsh over 22 years. Always professional know how and friendly staff."
"So great and pro! Painless filler injections"
"Love the doctors and staff but had to wait 45 minutes"
"Dr. He is the most knowledgeable and thorough dermatologist I have ever encountered. So grateful to have found his practice!"
"Staff is very professional. Environment is calming and pleasing."
"Katy's expertise is quite evident with her trustworthy, professional demeanor!"
"My MD is kind, intelligent, knowledgeable, and very Staff supportive, kind, helpful."
"Dr. He is meticulous, methodical, and a perfectionist in all the right ways. I used to only see Dr. Welsh, who is of course wonderful, but now that I have seen Dr. He, I will continue going back to him everytime and recommend him to all my friends. His assistant is a gem as well! Nobody has noticed that I have “done” anything specifically, but a ton of my friends and clients keep telling me my skin looks amazing and keep asking me how my skin looks so beautiful— I tell them all it’s Dr. He at Bay Area Cosmetic Dermatology!"
"Stacey is wonderful!! Bianca is also!"
"Dr Welsh is the most caring, nurturing doctor I have ever experienced. Both she & Deborah were beyond any expectations with an issue I had. Everyone in this office has the highest regard for customer service and I am so happy I am a patient here!"
"Dr Steven He is the best of the best. He is a top notch doctor and a perfectionist --exactly what I want in someone treating my face. He has helped me achieve my skin goals expertly. And, the best part is -- he is a sincerely kind person who is a pleasure to get to see. Thank you Dr He! (Also this office is run very professionally and I really appreciate their excellent customer service from the receptionists to the nurses!)"
"5 stars for Dr. Kathleen Welsh. She has performed numerous procedures on me for the past 20 years; from fillers to laser abrasions etc. I went to someone more inexpensive in the past and had to return to Dr. Welsh to correct the work. When you ask her opinion she will give you an honest assessment."
"I got carded!!!!!! And I’m 57 all thanks to the wonderful care I receive from Drs Welsh and Austin! You two are rock stars!"
"I haven’t been to the cosmetic dermatology side, but I’ve been to see Roxanne Krempa and she is amazing. What a lovely person, she always made me feel so comfortable and she is excellent at sculpting. I feel so much more beautiful after seeing her. Thank you!"
"This is my first time seeing a cosmetic dermatologist at 26 yrs old for acne scarring on my cheeks, jawline and some on my temples that I’ve had for well over 8 yrs. I’ve always been super self conscious about it and I think have stopped myself from doing things that I enjoy due to it. I was able to book an appt with Dr. He and he was very reassuring. I might’ve been too comfortable to the point I didn’t ask all the questions I now have as someone hesitant to move forward with any kind of treatment, due to the trauma of previous non cosmetic dermatologist. As a mixed (Asian & black) individual, I’ve always been skeptical about how my skin would be treated since I don’t solely have genes of one particular race (which I’m uncertain if it’s even a factor). With that in mind, I really like that he went over treatment options that would be most beneficial for my skin with minimal to no side effects.I plan to move forward with subcision to get the ball rolling for my scars. I was prescribed products that were pretty pricy. $700 in total with the consultation fee. I also asked about the pricing of each treatment that may be best for me. I don’t think I’m desperate enough to cash out on anything for the sake of my skin without extensive research and consultation but I feel, and from previous reviews I’ve read, Dr. He is highly knowledgeable, takes his patients into consideration and i don’t think this will be for naught. If I know I’m in good hands I will be sure to return. I’m very anxious but very excited to finally give my skin the healing it deserves. So far Dr. He gets 5 stars from me and I’m looking forward to being under his care in the near future. I’ll follow up with this review then :)."
"When looking to regain my pre baby glow, I knew I had to seek out assistance from the one and only Dr. Austin. Not only were we pregnant around the same time so could relate to everything I was going through, she did so with the most empathy and personalized attention I could have ever imagined. Despite me not being local to the bay area, Dr. Austin continues to check in with me addressing any concerns I may have remotely. I seriously could not ask for more (other than to live a little closer). Thank you for all that you do and continue to do!"
"When looking to regain my pre baby glow, I knew I had to seek out assistance from the one and only Dr. Austin. Not only were we pregnant around the same time so could relate to everything I was going through, she did so with the most empathy and personalized attention I could have ever imagined. Despite me not being local to the bay area, Dr. Austin continues to check in with me addressing any concerns I may have remotely. I seriously could not ask for more (other than to live a little closer). Thank you for all that you do and continue to do!"
"Great work. I have my son’s wedding coming and as mother of the groom, I wanted my son to be proud of how I look. Cynthia, the Nurse Practitioner along with her assistant Bridget, have really done some nice work. After decades of being in the sun, my skin looks so much than it did. The redness is much paler and the tone is much more even. I had noticed that because of aging, my lips were so much thinner. Not anymore! It’s all been great, and I can’t wait for the wedding!"
"This review is long overdue! Dr. Austin is incredible at treating rosacea!! Dr. Austin has been life changing for me and my skin. I found her online from searching frantically for someone for years in the Bay who had experience working with rosacea. Rosacea started for me in my early 30s, what felt like out of no where during grad school. After trying many other things, including strictly cutting out foods that were irritating I was still having intense rosacea breakouts. Dr. Austin took pictures, explained what was happening and we went over my skin routine. I learned how there are different types of rosacea, she explained what can irritate it (which can include natural oils!) and then she gave me a very specific skin care routine with products. I saw results almost immediately after using sticking to the topical routine. I recently saw her after 3 years of sticking to my regimen and my skin has greatly improved. I flare maybe a few times a year with stress but it will usually go away that day with combo ointment meant for rosacea. I have even seen lines on my forehead go away with one of the topicals, an added bonus! She is also very encouraging, has a warm bedside manner. If you have been dealing with skin issues and the confidence behind that look no further, Dr. Austin is worth it!"
"When I turned 40, I decided to find the best cosmetic dermatology office in San Francisco for guidance and treatment. I praise the skin gods that I met Dr. Austin. She quite literally changed my skin… for the better. She’s listened to me, heard my goals and gave me a skin plan that I followed to a T. Two years in, my skin is balanced, bright, and healthy - dare I say youthful :-) if you want the best, don’t look any further."
"This review is long overdue... I have been seeing Dr. Andrea Hui Austin for the past seven years and she is the BEST! I’m a perfectionist and she addresses all of my skin concerns with skill and compassion. I don’t even mind driving up from Los Angeles to see her because she is the only person I trust with my face. She has treated me for and practically erased all of my acne, fine lines and melasma. Thank you, Dr. Austin and all of the sweet staff at BACD!"
"I started seeing Dr. Welsh in my early 30’s for adult acne. She taught me proper skincare and set me up with the best products. I am checking in yearly to keep products on point with current skin changes. As I age, I need to choose to come in Every 4-6 months for botox & filler. Plus an occasional photo facial and laser hair removal treatments. It is now 20 years later I honestly could pass for ten years younger than I am. Dr. Welch is magical, in my opinion. If you ask her a question, you are going to get an honest, educated answer. I would not trust anyone else."
"I’ve gone here for at least two years and have been a patient of Dr. Austin’s and recently switched over to Dr. He after reading some of his reviews. I am so grateful and in awe of his attention to detail and how much he made me feel at ease immediately, not to mention his recommendations that have already improved my skin dramatically. Thank you Dr. He and BACD for having amazing doctors like him."
"I must say, my new skincare routine has changed my skin entirely. For more than two decades, I tried every doctor in both LA and San Francisco and cream/treatment and was told it was something I had to live with. Dr. Welsh's recommendations have 98% cleared up the eczema and flakiness. I think it’s the Face Retin-A cream, but not even sure. I am sticking to the exact routine/program every morning and night that Dr Welsh assigned. It has changed my life."
"This review is for Dr. Austin and her amazing staff! As a skincare professional I am very careful who I see for aesthetic procedures, and who I refer clients to. Dr. Austin is really the best of the best. She has an extremely good eye for detail and is very modest and intentional with her approach. Her treatment plan, from botox, to filler, RXs and lasers over the years has been spot on. She even knew to check my thyroid when I was experiencing hair loss. She really has my heart and I can’t say enough good things about her. Plus, her staff is so so kind, efficient and caring. I always look forward to coming to BACD for treatments, and feeling confident in the quality of care here."
"Dr. Andrea Austin removed some severe sun spots using an alexandrite laser treatment. I was advised to expect up to three treatments to remove all the damage, but the first application yielded such dramatic results, I did not need any additional ones. After the initial application, I looked like I had chicken pox, but after the scabs healed, my skin looked radiant! I would definitely trust Dr. Austin. She understands Asian skin (she is Asian herself) and is very experienced. KZF"
"I’ve been seeing Mary Krempa since I think 2013 and she is the Master of botox! I have a slight facial deformation that I was born with where my right eyebrow is lower than my left eye brow, it drops some what to the point that it looks obvious in pictures. Mary lifts my right brow just slightly to the point that it matches my left eye and the skin that was sagging over my lid also lifts I have large eyes and a lot of eye lid and love putting on eyeshadows and that extra skin over my eyelid was starting to bother me. Mary strategically targets the right muscles to address this issue and allow my face to look harmonized and rest in a natural state. I love it so much it looks like something you would need surgery to correct but Mary can do this magic with her syringe! It’s pretty amazing and a miracle for me. I feel so fortunate to have found Mary. And the fact that she can create this natural look for me without causing me to acquire that " surprised " look is highly appreciated and impressive to me as this is a technique that needs to be acquired with so much knowledge and practice which Mary is the only one I trust to have! I have made a mistake some years ago where I had gone to someone else who was local to where I live just to save time, and that nurse injected me in a way that my right brow dropped to the extreme. It was very saddening to say the least, but I learned my lesson at that moment. Having to wait months for it to resolve on its own. So be very careful when trying to save time or money as you wont find another nurse with Mary’s talent and experience. Every session lasts me from 5 to 6 months!"
"You could not make a better choice than working with the team at The Body Clinic. They were clear, communicative, and kind throughout the entire EmSculpt Neo process as they led me through what was a new experience. They'll explain what to expect, and they're realistic so you know that while this isn't a magic wand to get abs overnight, - the results are real and clinically proven. I found their rates to be reasonable and the experience to be totally worth it - plus they were the only provider at the time in SF with the Neo. They're the best!"
"This place is the élite Dermatology spot in the Bay Area. Dr. Welsh and her team are simply incredible in their professions. The place is talented, clean, proficient and all with a personal touch you will not soon forget. For many years now I have simply gone in and sat down and let them do what they know best. Keep up the great work!"
"Dr. Austin and team have worked with me on my rosacea and severe keloid scarring for several years. These are skin and body issues that other doctors cannot and will not treat. This clinic specializes in full service patient care. Meaning your medical issue will be addressed as well as the problem that may be causing it. And they work towards restorative care after the treatment. I wouldn’t go anywhere else for my skin needs. If you need basic, cosmetic, or restorative skin care - this is where you need to be! I am leaving this review because people suffering from severe skin issues will need guidance on where to go. And we need this kind of expertise and medical care in the Bay Area."
"I’ve been going to Bay Area Cosmetic Dermatology for a few years now and have had the most positive experience. Honestly working with Mary has been such a delight, she has the best attitude and bedside manner of any medical professional i’ve ever been around. She delivers superior service and puts an incredible amount of care and attention into treatments and makes you feel comfortable instantly. She’s a gem. All of the other experiences with the scheduling, front office and everything else has been stellar as well. Highly highly recommend!!!"