Patient Reviews
About Patient Reviews
We value all of our patients and their individual needs. At Bay Area Cosmetic Dermatology, we want you to make the most informed decision to achieve your cosmetic goals. Choosing the best procedure and physician for you is an extremely important decision, and we invite you to read about previous patients’ experiences and better understand the quality treatment you will receive from our board-certified dermatologists. Each of our medical professionals value your journey and want to ensure you feel as comfortable and confident about your decision as possible.
Reviews for Medical Dermatology Procedures Near San Francisco, CA
"I have been battling cystic acne for years now and having minimal success from the various treatments suggested by various providers. My sister advised me to see Dr. Austin who when out of her way to spend extra time with me and really educate me about the wholistic issue. With that said, my skin now looks better than it has in years. It is nice to have a provider I trust and is very effective. I would recommend Dr Austin to anyone. Thankful she was willing to take me on as a client."
"Dr Austin is the best! She comes up with innovative solutions, especially for rosacea and is so supportive and kind. She doesn't give up on skin concerns and really wants to find the answer to help you."
"I am so thankful to the BACD team and doctors. My 2024 update is that after miraculous treatment from Dr. Austin, with the latest medicine and technology my skin conditions are essentially 100% cured. (They will need a lifetime of maintenance on my end.) My keloid scars are completely healed and that is really unheard of at other medical practices. I also had rosacea which has also 100% improved. Part of the treatment is learning how to care for and maintain your skin, health, and body.Special thanks to Nurse Ari, who is gentle and kind and makes patients feel cared for and their needs seen. When I have worked with Nurse Ari, my treatments have been relatively painless and my healing time was extremely quick. Ari remembers her patients and always gives them the best care.Special special thanks to the BACD office team who always greets me by name when I arrive and always helps with the questions and needs."
"I've been looking for an amazing dermatologist, and Dr. He is so him! Dr. He removed red spots from my face, and he also removed a really bad looking big growth on my back. Somehow this magician did it all in a flash and without leaving any scaring at all. I know a little bit about the industry--I managed Tenaya Med Spa for years. I sometimes have former clients ask me who I now recommend, and up until I visited Dr. He and Dr. Welsh, I didn't know what to say. But wow, I sure do now--to experience is to believe. Dr. He's no-rush kindness and skill level is the best of the best. Even better than the best! It's so comforting to know that such elite dermatology exists in San Francisco, and especially from such a nice person like Dr. He."
"Dr Austin has been helping me with multiple skin challenges for the past 5 years and she and team have been incredible! The significant rosacea I experienced after having my daughter has been tempered to almost nonexistence by Dr Austin and staff. I recommend BACD to all of my friends and family seeking help with ANY kind of skin concern."
"I've tried so many skin care products to address my acne, scars, and texture over the years and nothing worked. Then I went to a "medical spa" to treat my skin issues, which was a big mistake because most med spas just hire sales reps who are not medically trained or certified. They burned my face badly, did not know how to fix it, and told me to try products that made the condition even worse. That was when I decided to consult a dermatologist for a second opinion and was so lucky I found Dr. Austin at BACD!During the initial consultation, Dr. Austin explained what was causing my skin problems, came up with a treatment plan, and answered all of my questions. She's an expert in her field with extensive medical knowledge about how skin reacts to multiple factors such as lifestyle choices or other medical conditions, and I trust that she's considering everything holistically whenever she recommends a treatment. It has been 6 months ever since I started seeing Dr. Austin and my skin looks better than ever. Not only did Dr. Austin fix the damage from the last med spa I went to, but multiple friends have told me that I'm aging in reverse! :) As other reviews mentioned, BACD isn't cheap, but you get what you pay for. I'm thrilled with my care, trust the professional staff members here, and highly recommend seeing Dr. Austin for any skin concerns."
"I’ve been a patient of Dr. Austin for nearly 10 years and she is the best dermatologist I’ve ever been to. She has miraculously healed my rosacea which I have struggled with forever. She’s also fantastic with Botox - undetectable and completely natural looking. She really listens to her patients which hasn’t always been my experience elsewhere. 10/10!"
"I've been a patient of Dr. Austin for nearly 10 years and she is the best dermatologist I've ever been to. She has miraculously healed my rosacea which I have struggled with forever. She's also fantastic with Botox - undetectable and completely natural looking. She really listens to her patients which hasn't always been my experience elsewhere. 10/10!"
"My family and I see Cynthia for our skin cancer screenings, botox, and filler. She is so detail oriented, kind, artistic, and lovely. We really appreciate her work."
"Todays visit was very efficient - I had a scar worked on by a nurse and got Botox with the doctor."
"I've been a SFBAD patient for more than seven years and have received superb medical and cosmetic dermatology care for several conditions, including rosacea, sun damage, actinic keratosis, and plain old aging skin. Dr. Austin, Dr. Welsh, Nurse Katie, Concierge Julie, and other staff members are a gift. Thanks to their expertise, I look a whole lot better now. And thanks to their eagle eyes and careful follow-up, I am healthier. I am so grateful!"
"I’ve been a SFBAD patient for more than seven years and have received superb medical and cosmetic dermatology care for several conditions, including rosacea, sun damage, actinic keratosis, and plain old aging skin. Dr. Austin, Dr. Welsh, Nurse Katie, Concierge Julie, and other staff members are a gift. Thanks to their expertise, I look a whole lot better now. And thanks to their eagle eyes and careful follow-up, I am healthier. I am so grateful!"
"Nurse, Mary, is remarkable. Her counsel on skin treatment is respected and spot on. Years under her guidance have served me well. Thank you, Mary!"
"I flew from Boston to see Dr. Austin and it was absolutely worth it! Hands down, I get the best outcome and value every time I visit BACD and I’ll be back!"
"Wow! Dr. Austin is a magician. I have melasma, and it has been getting a lot worse over the years because I love the outdoors. My skin was getting very blotchy from the sun and the heat. So much so that I considered giving up the sports and activities that I love so much. But Dr. Austin has transformed my skin. I noticed the difference almost immediately. I’ve been getting a lot of compliments on how my skin looks great and that I look years younger. Even my male friends are noticing. Most importantly, Dr. Austin showed me how I can enjoy all the things that I love to do and still maintain healthy and glowing skin. It is life changing. I have used many different creams, lotions, and potions over the years. Nothing has ever gotten me the results that Dr. Austin has been able to achieve in a very short time. She is so knowledgeable and compassionate. In fact, everyone I have interacted with at Bayarea Cosmetic Dermotology has been wonderful. I feel so grateful for having found Dr. Austin and her team. I only wish I had found her sooner."
"Wow! Dr. Austin is a magician. I have melasma, and it has been getting a lot worse over the years because I love the outdoors. My skin was getting very blotchy from the sun and the heat. So much so that I considered giving up the sports and activities that I love so much. But Dr. Austin has transformed my skin. I noticed the difference almost immediately. I've been getting a lot of compliments on how my skin looks great and that I look years younger. Even my male friends are noticing. Most importantly, Dr. Austin showed me how I can enjoy all the things that I love to do and still maintain healthy and glowing skin. It is life changing. I have used many different creams, lotions, and potions over the years. Nothing has ever gotten me the results that Dr. Austin has been able to achieve in a very short time. She is so knowledgeable and compassionate. In fact, everyone I have interacted with at Bayarea Cosmetic Dermotology has been wonderful. I feel so grateful for having found Dr. Austin and her team. I only wish I had found her sooner."
"I have complete confidence in Dr Welsh. She has treated me for around 10 years, cleared up my rosacea, removed several pre-cancerous growths and advised me on a number of treatments and procedures that have improved my appearance and the health of my skin considerably. I really like her products and take her advise on all skin issues."
"Dr Austin took my decent mid-50's skin and flagging self-esteem and made them really, really great. She flawlessly filled old acne scars, removed pre-cancer bits and rosacea, smoothed wrinkles, snatched up my jawline and explained how anatomy and biochem work during my visits. She's made a long-term plan for me and all her patients that seem like the minimum of highly effective things, so we all look startlingly better but still believable and healthy. Dr Austin is gentle, rational and super trustworthy. She's like a wizard. Her team is awesome, too."
"Ari did a fantastic job treating my acne scars. She is so highly skilled and kind to boot."
"Bay Area Cosmetic Dermatology is an office I trust to have the equipment, skills and experience to take care of all of my medical and aesthetic dermatological needs. They stay up to date with the most current technologies and techniques, so I know I’m getting the best treatment the medical profession has, to help address everything from acne to sun damage and the effects of aging on my delicate skin. I’ve been a patient of this office for decades, and regularly have people comment on how youthful and healthy my face looks (has a bit to do with genetics but much more to do with the care I get from BACS). I *strongly* recommend you schedule a visit to BACS for top-notch medical care that will keep your skin healthy, and will help you maintain a highly natural youthful aesthetic."
"I have been to many dermatologists in the Bay Area and only since under Dr. Austin’s care have I had incredible results. She has been able to effectively treat my post pregnancy case of severe rosacea (5 other derms could not!), accumulated sun damage and sun cancer prevention. I am so grateful. If you are struggling with any skin condition, I know Dr. Austin and team will be able to help. They are amazing!!"
"I have been to many dermatologists in the Bay Area and only since under Dr. Austin's care have I had incredible results. She has been able to effectively treat my post pregnancy case of severe rosacea (5 other derms could not!), accumulated sun damage and sun cancer prevention. I am so grateful. If you are struggling with any skin condition, I know Dr. Austin and team will be able to help. They are amazing!!"
"I have been seeing Dr. Austin for over 3 years now - and the compliments on my skin just keep increasing despite my age. She put me on a skincare routine that was medically grounded, personalized and quick to turn things around. And she addresses the whole person, from inside out, talking to me about the severe impact of stress on my skin. But what brings me to this review is that in the last year, I have been working with her on thickening my hair (another consequence of aging and stress - thinning hair!) and she has worked a miracle. I can’t tell you how much better I feel about myself thanks to the regiment she has me on (and one that is manageable for a busy person). Dr Austin and the team at BACD are worth every penny. You get the best in science with top doctors in their field, with safe and truly effective treatments. Yes, that doesn’t come cheap. But you only live life once!"
"I’ve been going to Dr. Welsh for 7+ years. I receive exceptional treatment. Her team, particularly Katie McCormick, is the best. I go to Dr.Welsh for general dermatology, rosacea treatment, and overall skin wellness."
"Dr. Austin and the wonderful team at BACD changed my life. I have always had eczema, but it was manageable. During the pandemic, I had a severe flare that covered my whole body and was so painful. It would not go away, and persisted for over a year. My old treatments did not work. I went to see Dr. Austin who took action, made a plan, and supported me throughout the treatment. Within 6 weeks, my skin was clear and has stayed that way. I am pain free. Now, she is helping me look and feel my best. BACD puts patients first. They support you with medical expertise and true care. Highly recommend!"
"I have been seeing Dr. Austin for 4 years now. I initially saw her when I was experiencing some difficult to treat acne in my early 20s. She listened to my concerns and really educated me on proper skin care. Since then she has continued to help provide new products/recommendations based on my needs at that time. I have also been seeing her for filler and botox treatments for the past two years. She has always listened to what I wanted and given me incredible results. She keeps things natural and really has an amazing eye for the face and facial structure. Beyond her work, she is a really incredible doctor. Her bedside manner is unparalleled and she is always evidence based in her practice. She is a beautiful person who works hard to help others feel beautiful. 11/10 would recommend."
"My visit with Dr. He was educational, I learned a lot. I’m so happy that the products he provided is helping my Melasma . Thank you, Dr. He!"
"This is my first time seeing a cosmetic dermatologist at 26 yrs old for acne scarring on my cheeks, jawline and some on my temples that I’ve had for well over 8 yrs. I’ve always been super self conscious about it and I think have stopped myself from doing things that I enjoy due to it. I was able to book an appt with Dr. He and he was very reassuring. I might’ve been too comfortable to the point I didn’t ask all the questions I now have as someone hesitant to move forward with any kind of treatment, due to the trauma of previous non cosmetic dermatologist. As a mixed (Asian & black) individual, I’ve always been skeptical about how my skin would be treated since I don’t solely have genes of one particular race (which I’m uncertain if it’s even a factor). With that in mind, I really like that he went over treatment options that would be most beneficial for my skin with minimal to no side effects.I plan to move forward with subcision to get the ball rolling for my scars. I was prescribed products that were pretty pricy. $700 in total with the consultation fee. I also asked about the pricing of each treatment that may be best for me. I don’t think I’m desperate enough to cash out on anything for the sake of my skin without extensive research and consultation but I feel, and from previous reviews I’ve read, Dr. He is highly knowledgeable, takes his patients into consideration and i don’t think this will be for naught. If I know I’m in good hands I will be sure to return. I’m very anxious but very excited to finally give my skin the healing it deserves. So far Dr. He gets 5 stars from me and I’m looking forward to being under his care in the near future. I’ll follow up with this review then :)."
"This review is long overdue! Dr. Austin is incredible at treating rosacea!! Dr. Austin has been life changing for me and my skin. I found her online from searching frantically for someone for years in the Bay who had experience working with rosacea. Rosacea started for me in my early 30s, what felt like out of no where during grad school. After trying many other things, including strictly cutting out foods that were irritating I was still having intense rosacea breakouts. Dr. Austin took pictures, explained what was happening and we went over my skin routine. I learned how there are different types of rosacea, she explained what can irritate it (which can include natural oils!) and then she gave me a very specific skin care routine with products. I saw results almost immediately after using sticking to the topical routine. I recently saw her after 3 years of sticking to my regimen and my skin has greatly improved. I flare maybe a few times a year with stress but it will usually go away that day with combo ointment meant for rosacea. I have even seen lines on my forehead go away with one of the topicals, an added bonus! She is also very encouraging, has a warm bedside manner. If you have been dealing with skin issues and the confidence behind that look no further, Dr. Austin is worth it!"
"This review is long overdue... I have been seeing Dr. Andrea Hui Austin for the past seven years and she is the BEST! I’m a perfectionist and she addresses all of my skin concerns with skill and compassion. I don’t even mind driving up from Los Angeles to see her because she is the only person I trust with my face. She has treated me for and practically erased all of my acne, fine lines and melasma. Thank you, Dr. Austin and all of the sweet staff at BACD!"
"I started seeing Dr. Welsh in my early 30’s for adult acne. She taught me proper skincare and set me up with the best products. I am checking in yearly to keep products on point with current skin changes. As I age, I need to choose to come in Every 4-6 months for botox & filler. Plus an occasional photo facial and laser hair removal treatments. It is now 20 years later I honestly could pass for ten years younger than I am. Dr. Welch is magical, in my opinion. If you ask her a question, you are going to get an honest, educated answer. I would not trust anyone else."
"This review is for Dr. Austin and her amazing staff! As a skincare professional I am very careful who I see for aesthetic procedures, and who I refer clients to. Dr. Austin is really the best of the best. She has an extremely good eye for detail and is very modest and intentional with her approach. Her treatment plan, from botox, to filler, RXs and lasers over the years has been spot on. She even knew to check my thyroid when I was experiencing hair loss. She really has my heart and I can’t say enough good things about her. Plus, her staff is so so kind, efficient and caring. I always look forward to coming to BACD for treatments, and feeling confident in the quality of care here."
"Dr. Austin and team have worked with me on my rosacea and severe keloid scarring for several years. These are skin and body issues that other doctors cannot and will not treat. This clinic specializes in full service patient care. Meaning your medical issue will be addressed as well as the problem that may be causing it. And they work towards restorative care after the treatment. I wouldn’t go anywhere else for my skin needs. If you need basic, cosmetic, or restorative skin care - this is where you need to be! I am leaving this review because people suffering from severe skin issues will need guidance on where to go. And we need this kind of expertise and medical care in the Bay Area."
"I have been seeing Dr. Austin for almost 3 years now for acne scars treatment and my skin is totally transformed. People think I look at least 10 years younger than my age. I would say that my acne scars have been improved by 80% after multiple sessions of tca cross and laser genesis. Most of my ice pick scars have filled in. Recently I also had Fraxel laser to improve the shallow scars , black spots, and overall skin texture. Dr. Austin is amazing and she cares about her patient. She would call me after the procedure to make sure that I was doing fine. She also responded very quickly on all my questions related to post-procedure. Now my skin has been improved further after fraxel laser. I will continue to see Dr. Austin for other treatments to keep my skin young and heathy so I don’t age. Thank you Dr. Austin and her team. I also wanted to express my appreciation for Mary Krempa who has been doing my laser hair removal for. Now that my skin is so soft. I am happy with the results."
"I am not exaggerating when I say that Dr. Andrea Hui Austin is a LIFE CHANGER. I’ve been seeing her for almost two years now for treatment of my rosacea and acne and skin is clearer than it’s ever been, clearer than I ever hoped it would be. I first started seeing Dr. Austin in 2019, a few months after I turned 31. I’d been diagnosed with rosacea in middle school and had otherwise had fairly clear skin until I reached college. In college, I started breaking out more and more frequently until my acne was basically chronic. Some people in my family had late-bloomer acne, so I told myself it would probably just clear up as I got older, and I tried to take the best care of my skin that I could in the meantime. I tried every OTC treatment under the sun, went on different diets, and saw a series of dermatologists who put me on a range of topical medications and oral antibiotics. Nothing made much of a difference and by my late 20s I’d was so close to giving up and resigning myself to having bad skin for the rest of my life, although it made me feel miserable.That’s when I realized that the one thing I hadn’t tried was seeing a dermatologist who specializes in treating rosacea. I did some googling and Dr. Austin’s name came up again and again, so I scheduled a consult. My expectations weren’t high, given how little luck I’d had before. But Dr. Austin completely blew me away in the consult. Not only was she able to explain why my rosacea was causing these breakouts, but I was blown away by her empathy; she started the appointment by asking me to tell her about my history of rosacea and acne and after I went through the litany of things I’d tried she said, "I’m so sorry you had to go through that." It made me tear up to feel like someone cared and understood how much having bad skin can take a toll on self-esteem.She started me on a routine of oral medication and new topical skincare products, and did an excellent job of answering all my questions and explaining how each product or medication worked and why it was necessary. I noticed a difference in my skin within weeks, and once the breakouts were more under control we began a series of laser treatments to help tame the rosacea. As my skin continued to heal and improve, the treatments became less frequent, and I’m now at the point where I only have them a few times a year. My skin has healed enough that she’s also able to address the scarring I have from acne and, honestly, that’s a milestone I never thought I’d reach until I started working with her. She’s continued to be a thoughtful and kind person, celebrating the milestones with me as my skin healed, remembering details about my personal life, and engaging me in conversation during the treatments; I feel like she really cares.As a bonus, the whole BACD staff is competent, professional, and friendly. They keep things running smoothly, call/email back quickly, and have a very flexible auto-ship program that sends my topical products to me four times a year. BACD has done a sterling job of adapting to the pandemic--they’ve put up signage, spaced out appointments, created physical distance in the waiting room, and changed their payment process so you pay in the treatment room. I’ve noticed some other places get lax with these types of measures as the pandemic has gone on, but BACD has been incredibly consistent, which I appreciate.If you have rosacea and acne, Dr. Austin is your gal. She’s truly and completely changed my skin in a way I never thought possible. I highly, highly recommend her!(The photos I’ve included from her office are from before the acne scarring treatment; the personal photos I included are after one acne scarring treatment. No digital filters, no makeup or concealer in any of these photos!)"
"Dr. Austin has changed my life. My skin has significantly cleared up since I started seeing her, I RARELY get any pimples now and thanks to treatments like the Vbeam laser and TCA cross my scarring is very limited. All the staff and Dr. Austin are friendly and kind, it’s always a good experience going in. Dr. Austin remembers details about my life even when I don’t see her for months at a time. I recommend her to any of my friends who ask for skincare advice. My only complaint is that I didn’t start coming here sooner; I didn’t realize what a big difference having a dermatologist approved skincare routine would make!!"
"Dr. Steven Y. He is absolutely amazing! I have visited several dermatology offices around the country and Dr. He is the first to really make a difference and listen to my concerns no matter how big or small. If you have Rosacea (honestly any skin concern run to Dr. He!) I have had 3 vbeam laser treatments by him and always feel at ease under his care. I appreciate his vast knowledge, and attention to detail. I ask many questions and I never feel rushed. He takes his time and really cares about his patients. Just recently he even noticed a mole I had never noticed while he was doing treatments and cares not only about the cosmetic side of dermatology but the true health and safety of your skin. I notice a huge difference in my rosacea and can’t wait to continue more treatments under his care. He has a less is more approach, and patience which I appreciate. Thank you Dr. He for helping my skin glow and making me feel my best without any makeup!"
"As an Asian, I know that I have the genetic advantage of looking young for my age. That can be negated by baking in the sun. I decided to stay out of the sun since my late 20s when I finally stopped going to the tanning salon (!!!). I also decided rather late in life to finally take care of my skin.I *almost* didn’t want to write this review about Dr. He, fearful that he will get so busy I’ll have to book appointments with him at least a month in advance! Yes, I know that’s selfish of me but I am a little bit proprietary when it comes to good doctors - if I find a doctor who not only has an amazing and compassionate manner AND super knowledgeable in his/her field, I’m a patient for life. I originally went to Dr. He for filler. When I first met him, I couldn’t stop staring at his skin. I wanted my skin to look like his! He told me what he could do for me and not only did he end up educating me about different fillers but suggested different treatments I could get.Because Dr. He is such a good educator about skin, I have gotten various treatments for my rosacea and other issues and have been very happy with everything he suggested."
"As an Asian, I know that I have the genetic advantage of looking young for my age. That can be negated by baking in the sun. I decided to stay out of the sun since my late 20s when I finally stopped going to the tanning salon (!!!). I decided rather late in life to finally take care of my skin.I *almost* didn’t want to write this review about Dr. He, fearful that he will get so busy I’ll have to book appointments with him at least a month in advance! Yes, I know that’s selfish of me but I am a little bit proprietary when it comes to good doctors - if I find a doctor who not only has an amazing and compassionate manner AND super knowledgeable in his/her field, I’m a patient for life. I originally went to Dr. He for filler. When I first met him, I couldn’t stop staring at his skin. I wanted my skin to look like his! He told me what he could do for me and not only did he end up educating me about different fillers but suggested different treatments I could get.Because Dr. He is such a good educator about skin, I have gotten various treatments for my rosacea and other issues and have been very happy with everything he suggested."
"I highly recommend Dr. Steven He. I have had melasma and Nevi of Ota from on my cheeks and temples for the past 15 years. I’ve tried treatments from other dermatologists, including hydroxychloroquine cream, with no improvement. I’ve also met with other laser treatment centers, who presented cookie cutter treatments. However, I’ve seen friends and family get rebound hyperpigmentation on their face from aggressive dose of laser therapy. For Asian skin, sometimes the dose of laser and strength of chemical peels have to be adjusted due to skin sensitivity. As an Asian female physician, I was cautious about who to trust. I chose Dr. He because I heard he has lots of experience with Asian American patients. I started seeing him a few months ago, and I am extremely confident in his skills. He is thoughtful about his approach and tailors his treatment plan to the individual patient. I have had 5 treatments, starting with chemical peels to remove superficial melasma, and now transitioned to laser treatments for the darker spots. The spots have significantly lightened. I recently saw my family, who had been hounding me for years about my spots, and they could not even notice the spots! I am extremely satisfied with Dr. He’s care. He is a knowledgeable, conscientious, effective physician."
"I cannot begin to express my satisfaction with Dr. Andrea Hui-Austin at Bay Area. Cosmetic Dermatology. During the first 3 months of covid I experienced hair loss. It was very drastic. I reached out to Dr Austin and she immediately put in a prescription at my local pharmacy. She advised about the medications and how they work. Within 2 weeks there was a change., which Dr Austin advised I would notice. My scalp wasn’t dry and I noticed growth starting. I just finished my last dose of the medication and can tell you the results is like night and day from the beginning . My hair has not only fully grown back in but it’s thicker as well and my scalp is not dry. You can see in the pictures how the it has filled in during the 3 month period. I’m so grateful to Dr. Austin, as many of you women know hair loss is very difficult and by Dr Austin reacting promptly it made a huge difference. She also followed up with me constantly. I’m so happy and thrilled! Thank you so much Dr Austin you have me back my confidence!"
"During Covid, I had a visit yesterday with Dr. Kathleen Welsh and her nurse, Cynthia, for beauty injections as well as a process to remove the redness from roascia and broken blood vessel's in my face. My experience was wonderful. I was greeted by an assistant in a mask and facial shield at the door who took my temperature. I felt Covid safe in the patient room. All the assistance wore masks. Everybody who treated my face was wearing a mask and shield. My appointment time was honored and I was properly escorted to my patient room. Naturally, the results from my visit are beautiful! I also appreciate Cynthia's sound advice on products to use on my face, as she is very knowledgeable and goes into depth on my morning and evening facial routine. I trust Dr. Walsh with her advice regarding the products to use for my injections, and most importantly, I am extremely satisfied with the results.!!!"
"7/16/2020Dr. Austin is absolutely the best dermatologist in the US. I have seen countless Dermatologist from Stanford University to Dr. Obagi in Beverly Hills, none of them were able to help my melasma issue. Dr Austin looks out-of-the-box she’s smart, knowledgeable, self-confident and most importantly very experienced! She’s also a very kind beautiful lady who will listen to you and solve your problem. I am so happy I have found her after years of struggle. She has solved my melasma issue and I’m super happy! The treatment is easy and simple, just couple products for the face and a pill to take orally. She might be able to see you on zoom now that we have this pandemic problem. Do not despair whatever skin problem you have she will be able to solve it I am certain! It’s really refreshing to see doctors with this kind of confidence and experience!The office is impeccable and the staff is very kind and helpful as well."
"I’ve been seeing Dr.He for two treatments now (acne scarring and mild rosacea which I didn’t know I had until he pointed it out) and I am very happy with the results so far. Dr.He is very professional, caring, funny, and knows his stuff! It’s hard finding a good dermatologist and after years of searching I’ve found mine. Highly recommend Dr.He!! Treatments: laser, chemical peels, and soon Botox."
"BACD is the absolute best. Has completely transformed my skin. Seeing Dr. He yesterday for my rosacea and melasma has already helped with my concerns. It means the world to be able to trust them."
"I have been a patient of Kathleen Welsh for a few years now and I will continue to go back to her for years to come. Dr. Welsh helped me clear my severe hormonal acne through both topical medications and oral medications. I have also received laser treatments to clear the scarring and redness caused by my acne. Fr. Welsh is the most understanding, kind, and smart doctor I have seen and I highly recommend her to anyone in anyone in need of dermatology services."
"I'd like to thank Dr. Welsh for providing a second opinion that helped resolve a tricky dermatological diagnosis. She was kind and professional and asked all the right questions. I would definitely recommend her!"
"I strongly recommend this practice. Dr. Welsh, Dr. Austin, and Dr. He are so brilliant and help you take back control of your skin. I’ve been with this practice for 4+ years. In addition to the results they achieved for my skin, it’s the staff and the providers who keep me coming back. I appreciate the level of professionalism and consideration BACD has for all of their clients.The doctors are so smart and truly take time to understand your problem, and recommend the right treatment to deliver the fastest possible solution. I struggled with acne my entire life; in my first consultation with Dr. Austin she recommended a daily topical (tretanoin) and specific treatments (e.g Hydrafacial and Laser to break up redness!). Ever since then my skin improved drastically. I hardly recognize myself in the mirror today. It’s truly incredible how small changes can deliver drastic results. Recently, I met their newest physician Dr. Steven He. He is LOVELY and a true dermatology prodigy! All MDs at this practice will provide you with the information you need to treat your skin. Dr. He, in particular, is always willing to answer questions and has a magical way of breaking down the science of skincare in a way that is easy to understand. He is also very friendly and cute -- LOL! Thank you Dr. Welsh, Dr. Austin and Dr. He for all of your support over the past few years. I am so fortunate to be a client at your clinic."
"I strongly recommend this practice. Dr. Welsh, Dr. Austin, and Dr. He are so brilliant and help you take back control of your skin. I've been with this practice for 4+ years. In addition to the results they achieved for my skin, it's the staff and the providers who keep me coming back. I appreciate the level of professionalism and consideration BACD has for all of their clients. The doctors are so smart and truly take time to understand your problem, and recommend the right treatment to deliver the fastest possible solution. I struggled with acne my entire life; in my first consultation with Dr. Austin she recommended a daily topical (tretanoin) and specific treatments (e.g Hydrafacial and Laser to break up redness!). Ever since then my skin improved drastically. I hardly recognize myself in the mirror today. It's truly incredible how small changes can deliver drastic results. Recently, I met their newest physician Dr. Steven He. He is LOVELY and a true dermatology prodigy! All MDs at this practice will provide you with the information you need to treat your skin. Dr. He, in particular, is always willing to answer questions and has a magical way of breaking down the science of skincare in a way that is easy to understand. He is also very friendly and cute -- LOL! Thank you Dr. Welsh, Dr. Austin and Dr. He for all of your support over the past few years. I am so fortunate to be a client at your clinic."
"I came to Dr. Austin because I had noticed I was experiencing hair loss and was concerned. She immediately got to work to isolate the problem and ordered a variety of tests to ensure we got an answer. The tests revealed that I was severely anemic and I then understood why I was also experiencing significant fatigue and a variety of other symptoms. Dr. Austin provided me with a regimen of iron supplements and a hair growth formula to address both the anemia and the hair loss. Within a few months, my anemia was resolved and, not only was I regrowing my hair, I truly believe I have more hair than ever before and receive compliments from friends and my hair stylist. I am so thankful to Dr. Austin for helping me resolve what was a very serious medical issue, as well as a cosmetic one."
"I found Bay Area Cosmetic Dermatology via Yelp. I made my first appointment and had to wait for a month and a half to get in which was over a year ago. I had been to so many Dermatologists, Cosmetologists, clowns, rip offs you name it, this wait was so worth!! I had melasma due to my pregnancy, very bad acne scars. When I saw Dr Austin, I bombarded her with all my bad experiences and kept asking for a chemical peel, sounds so funny now:-) She brought me back to earth and came up with a plan and took her time to explain me about my issues first and then the steps of her plan. Within a few months, my melasma was almost gone. We are still working on my acne scars but they ve almost disappeared as well. Dr. Austin is the BEST dermatologist I have ever come across by far!! She fixed all my medical skin issues and my confidence as a result. In the meantime, I moved to South bay and have been driving an hour an a half to Sf to see her!! Also, I started doing Botox and fillers with her (I am 42). This place is worth every penny! Do yourself a favor and go see Dr. Austin if you have skin issues! She is an amazing sorcerer!"
"Most of my life I have had sensitive skin and needed to use some type of product to maintain and keep it from drying out and looking aged. I was having issues so I consulted with Dr. Hui Austin. She gave great advice and provided the right products to make my skin look fresh, clear, and healthy. Happy with my result, my girlfriend who had eczema, then got help from Dr. Hui Austin as well. Since then her pain and flare-ups rarely occur. We both highly recommend the services of Dr. Hui Austin and can't thank her enough."
"Let me start by saying, I highly recommend Dr. Steven He!
I have severe eczema and have tried everything after seeing multiple doctors (I moved from SF to LA last year). NOTHING has worked. The last physician asked me, "what do you want, nothing will cure it so let's just try another cream". Pretty much the consensus with all doctors -- nothing I can do about it!
It's incredibly depressing when people ask you what's on your face, your arms, your legs... my niece always refers to them as "boo-boos". And everyone has advice on how to cure eczema - let me tell you! I have tried every diet, all kinds of supplements, juicing... nothing worked. I have been walking around in LA weather wearing long sleeves all the time because I'm tired of hearing the questions.
On a whim, when I'm in SF, I call Dr. Welsh's office. I was desperate for help and the staff offered me to see Dr. He. I went in with low expectations since no other physician has been able to help me.
What I didn't realize is the absolute compassion that Dr. He and the staff showed me the moment I walked in the door. I cried as I told the assistant about my eczema. I continued to cry as Dr. He walked in and started talking to me. I'll never forget when he said, "Eczema is a disease, you were born with it, and you didn't cause this!" I told him that I was depressed because and felt bad about it because so many other people have worse problems. He said, "People with eczema suffer the same depression as people with serious diseases." He also told me, "I have something that can cure you." You can imagine my excitement.
However, the excitement didn't last long. The cost of the medication (Dupixent) was exorbitant -- 5K per month! We started talking about other treatment plans but Dr. He told me that he would find a way to get me this medicine. He gave me cortisone for the eczema flare-ups, creams and said he'd be in touch. And he certainly was. The same evening, he called and told me to come to the office in the morning and sign paperwork so that I could get Dupixent through a patient assistance program. We would try to make it work, he said.
The next morning, the paperwork was all filled out, and all I had to do was sign it. Dr. He spent even more time with me talking about how Dupixent works and said he would do everything to get the medicine for me. I left feeling hopeful. After speaking with the folks at Dupixent, I was, in fact, approved! My first shipment would arrive the following week and I could start the new medicine.
It's been over a month, and my skin has already vastly improved from Dupixent. Dr. He has checked in on me consistently to make sure I'm doing OK. I even had some slight reactions and we talked those through and he reassured me that everything was fine. I don't know any physician that would take the extra time and care that Dr. He has done for me.
Long story short -- go see Dr. He! Everyone at Dr. Welsh's office is amazing, but I highly recommend Dr. He, especially if you have a serious skin issue and need the care, compassion, and knowledge that he provides. To say he has gone above and beyond is an understatement. He's changed my life.
Thank you, Dr He!"
"Dr. Austin has worked wonders for my skin. I'm currently 26 years old and have suffered from acne since I was 12. In the pre-Dr.Austin days, my acne would flare up before my period, resulting in 2-4 painful bumps in the chin/cheek areas. It was never bad enough for me to try more serious treatments like Accutane, but the combination of active/healing acne with mild rosacea made me feel like I couldn't go out without several layers of foundation. As a teenager, I tried everything for my acne: salicylic acid spot treatments, benozyl peroxide cleansers, tea tree oil, and clindamycin peroxide (which worked amazingly well for a few weeks until it stopped working completely). In my adult life, I came to accept acne as a recurring monthly struggle, even though I continued to be insanely envious of other Asian women with effortlessly beautiful skin. Earlier this year, my acne suddenly got worse. Instead of annoying (but manageable) monthly spots, I experienced several large, painful cysts along my chin that stayed for weeks. My skin was so bad that makeup didn't help: foundation would flake off almost instantly. I decided to finally see a dermatologist...and luckily I found Dr. Austin! Dr. Austin put me on a treatment consisting primarily of spironolactone and tretinoin. She simplified my skin routine from 10 items to a manageable 4. I can't begin to describe how much my skin has improved. Both spironolactone and tretinoin take a while to kick-in, but after approximately 1 month into the new routine, I started to see dramatic results. No more breakouts, plus my skin texture has improved by so much - coworkers and friends have all commented on the glow! The new routine from Dr. Austin has seriously been a god-send. I wish I had discovered this routine back in high school; it would have saved me so many years of frustration and distress. I now religiously follow my skincare routine - and without exaggerating, I have not had a single pimple in the last 5 months (fingers crossed that it stays that way). I am now working with Dr. Austin to minimize the redness in my face and eliminate the sun spots. Thank you so much, Dr. Austin!"
"After watching my rosacea get worse for years, I finally decided to get help. Dr. Hui Austin has transformed my skin!! For the first time since junior high, I can go outside wearing only sunscreen and people won't ask me if I'm feeling unwell or if I'm sunburned. She's a teacher who helped me understand what was causing my redness and bumps. She answered all my questions and taught me why certain ingredients or treatments would (or wouldn't!) help me. She's laid out a long-term care plan to keep my skin clear for years. I'm so grateful!"
"Dr. Austin is a miracle worker! When I came to her, I was desperate to fix my acne, and I did not even think it would be possible to be a no makeup girl again... Fast forward like 6 months and Dr. Austin proved me wrong!! Not only did pimples stop (even those deeeep boys!), but then she began process of resurfacing my skin to get rid of scarring and leftover redness. I cannot believe how refined the texture of my skin is now!!!! Literally it's like I got a skin transplant, and keeps getting progressively better the longer I stick with our regimen (have been seeing her for years now!). After seeing how much Dr. Austin was helping my acne, I decided to switch to her for all my injectable needs too... holy crap. I've been reverse aging ever since !!!!!!!!!!!! She gets max results but is MASTER at keeping it just natural enough Dr. Austin always takes the time to understand the look I want, and I feel like a goddess every damn time I leave her office!!"
"Dr. Hui Austin is amazing!! She has honestly changed my life. I have been struggling with melasma for the last five years and have tried so many different treatments spending thousands of dollars with minimal results (cosmelan peel, chemical peels, acupuncture, etc.) After our first initial consultation I felt like I had hope with this condition that had consumed me for years. Her confidence in her work and the results she expects to see I believe is the kind of confidence every doctor should instill in their patients. She came up with a skin care plan for me that included at home care and in office treatments and the results have been life changing. I now get compliments on my skin! Not only has it cleared up my melasma but no more blemishes, less fine lines and shrunken pores are all added bonuses with my skin care regimen. If you have melasma you know how debilitating it can be and Dr. Austin is so incredibly knowledgable on the subject and takes the time to explain how each treatment works while making you feel at complete ease. I can't say enough how thankful I am that I found her and wish all my doctors had the kind of dedication Dr. Austin has to both her work and patients. I always do my homework before having anyone near my skin (I'm talking hours in the blackhole of reading reviews) and after having read other people's success with melasma with Dr. Austin I decided to book a consultation. Six months later I am so happy I did and wanted to return that favor with my own review for any others out there that might be struggling with melasma - there is hope!!!"
"I have had large dark patches (melasma) on my face for years. I've tried many treatments in the past but it was only remedied by Dr Hui. She has a wealth of knowledge on the condition and created a simple and realistic plan for my skin, including key advice on things to avoid and supplements to boost my skin. Her treatment has cured my melasma and I couldn't be happier. I now live in Australia and travel 12,000 kilometers to see dr hui-Austin. My confidence and skin glow is awesome and people no longer stare at my melasma mask. Thank you!!"
"Where do I begin?! Dr. Andrea Austin is a talented dermatologist who is passionate about what she does. I have struggled with acne and severe redness since I was a teenager, and have seen many dermatologists. Dr. Austin immediately diagnosed rosacea, and put together a plan of action. For the past year, I have done a combination of VBeam laser, topical, and oral medication. The difference has been astounding. What I thought was straight hormonal acne was really rosacea related. My skin glows now, and I rarely wear make up. Now that my skin is under control, Dr. Austin has helped me take it to the next level, and we have started a regime of retin A, botox, and restalyne. She has an artist's eye, and truly makes you look like a younger, better-rested version of yourself! The office is very professional and easy to work with. I appreciate the fridge full of seltzers, and their well stocked over the counter products. Thank you Dr. Austin!"
"Anyone who's struggling with acne problem, please come to see Dr. Austin! My skin was so much better after the first month visiting here, and now I can walk outside with my bare skin and feel confident about it (of cause I'll still need my eyebrows). Dr. Austin was very patient at explaining the two types of acne I had and recommended a new skincare regiment and prescription pills targeting at those different problems. I never thought washing my face with just water in the morning can have such a big improvement to my skin. If you come to see Dr. Austin, I'm sure she'll recommend even more skincare tips and treatments that will help to improve your skin! Beside Dr. Austin, all the people working here are so nice to chat with. Mary who did my Laser Genesis, Claire who did my Hydro Facial. They are all so professional at doing those treatments and taking care of the skin. Thanks to all of them, my skin has improved so much!"
"Dr. Austin helped me with a hair growth problem I was experiencing and was able to diagnose the problem at first sight. I've also been here for acne problems I was experiencing and Dr. Welsh was able to alleviate my issues. This is definitely the best dermatologist business in San Francisco! Thank you"
"I have been a patient of this practice for over 12 years. I have seen Kathleen Welsh for over 50 visits and have always been pleased with the outcome of my medical treatment. She is a caring lovely person. All of my family members have also seen her for acne , mole removal, skin care and fillers. I travel a distance to my appointments and it is worth every mile."
"Dr Hui-Austin has made every person in my family better with her brilliant mind, out of the box approach to tough technical skin problems, anti-aging support and serious skin care. We left Stanford for her and never looked back. She is kind, gentle, supportive, inventive and compassionate. Me: 55, Ultherapy, skin cancer checks, Emsala for incontinence!!!!!! Daughter: 18, acne, skin checks, kybella for chin fat pocket inherited from father Son-21, cystic acne, terrible scarring on face and back Husband- skin tags and other issues We all love her! Thank you for everything!!"
"Dr. Hui-Austin is the loveliest doctor I've met in San Francisco. I'm a 90 year old transplant from New York, and Dr. Hui-Austin has successfully treated me for 2 Mohs surgeries, other cancer checks, skin lesions that wouldn't heal on my lower legs, scrapes and falls. The staff treats me with such respect. They help me to the examination room, speak loudly so I can hear and make me feel dignified even as I'm aging. Boy oh boy, am I glad I was recommended to her by another elderly acquaintance. Dr. Hui-Austin is just a good person and a great doctor."
"Dr. Austin is absolutely incredible! I started seeing her close to a year ago for melasma and adult acne (both of which were pretty severe). She did a thorough assessment of my skin, wrote out a treatment plan and got my skin journey started. I've seen amazing results! The melasma on my face has almost completely cleared and my acne is gone! I haven't seen a breakout in months, which for me is HUGE. I can't tell you how many doctors I've seen over the years...Dr. Austin is the only one who has delivered real results. If you are on the fence about getting your skin journey started, go see Dr. Austin! I honestly can't recommend her enough - especially if you're suffering from melasma or acne."
"This review is for Dr. Austin. She's sensational! It took almost a month to see her (new patient) but I knew I needed to see a skin expert. Dr. Austin examined my skin and created a care routine with a list of products and tips. The adult acne (medium) has stopped completely and my skin has started to clear out thanks to the routine as well as medication she prescribed. It's pricey (around $500) but it's so worth it! We're now working on erasing those ugly marks. Thank you Dr. Austin! Please, make the decision to go see her. I hesitated for so long and wasted so much money on pharmacy products. This works! About me: late 20s/ healthy-thin/olive-oily-prone to acne skin"
"I can't believe it took me this long to write a review on Dr. Welsh and Bay Area Cosmetic Dermatology. I have been a patient of Dr. Welsh's going on 10 years and I can't imagine seeing anyone else. When I first started going, the office was a lot smaller, but all the expanding hasn't changed the service I get there. Every time I see Dr. Welsh she is so kind and thoughtful, and she has really changed my life. I have had bad cystic acne since around 19, and she openly admitted I had one of the worst cases she had seen. It was painful and heartbreaking and I thought it was hopeless. In the many years I've been going to her, we have worked together until finally finding treatment that worked well, and I am so thankful. I go a few times a year for laser treatments and fillers for residual scarring (shout out to Nurse Mary who is probably the nicest person on the planet and an absolute wizard with lasers, and she genuinely cares about all of her clients). Dr. Welsh has always been considerate of my budget (I'm a nonprofit worker, while I know most of her clients are probably closer to the 1%) and has worked with me when my skin condition needed more for less. I am lucky to have found them so long ago and can't recommend them higher!"
"I've been treated with every rosecea treatment existing and evolving for a period of over thirty years. Anyone with this condition knows how persistent and difficult it can be to treat so I did a yelp search using the key word "rosacea" in hopes of finding yet another approach to managing - yelp.com/biz/andrea-hui-…. My search showed Dr. Andrea Hui Huston as having the highest number of positive reviews for rosacea treatment so that is why I chose her and why I am now writing this review. After only a few months of treatment, the changes in my skin have been remarkable. Not only has the red hue of my face diminished but the texture, smoothness and pore size has improved quite noticeably. In my case, Dr. Austin uses a combination of applications including a variety of topicals. I've always been distrustful of ointments and such that supposedly improve rosacea because they've never worked in the past but for me, these have been incredibly effective. The severity of flushing I've always had a problem with has reduced dramatically also which I believe in part is the result of an oral medication she prescribed. I am beyond pleased with the effectiveness of treatment I've received from Dr. Hui Austin. It's my hope that this review may help others find remedy to their problematic dermatological concerns."
"Dr. Austin is the. best. I was really struggling with dark under eye circles and cystic acne on my cheeks. Both are gone and I couldn't be happier. Before it would take 20mins every morning to do my makeup - layers of primer, foundation, concealer. Now my skin is so clear that a bit of blush, gloss and some concealer is all I need. I've always been hesitant with cosmetic procedures and Dr. Austin and her staff have been amazing. I've never felt pressured to try or buy anything. tbh she's discouraged me more than once from trying unnecessary treatments. Dr Austin listens and recommends small natural looking changes."
"I'm 46 and have been planning on visiting a dermatologist for a few years to have an increasing number of broken veins and milia sorted. Dr Hui was recommended by a friend and I finally made time for an appointment. What a revelation. It transpired I have rosacea, not broken veins, and a combination of a monthly tablet and daily cream have basically cleared it up (this has also had the side benefit of reducing irritation I had in my eyes which is also caused by rosacea, so double win). I had eczema on my face in my 20's and have always been very wary of new skincare regimes after finding a handful of over the counter creams that didn't aggravate it. Dr Hui prescribed and provided samples of a proposed regime which within days cleared up some inflammations and made my skin look 10X better. I've now had 2x laser for light resurfacing and to sort a few veins that became visible when the rosacea cleared. It requires a few days working from home/weekend (I look a bit like a chipmunk for 4 days), but the impact on my skin texture and tone is incredible. I've dropped all but a touch of concealer (vs full foundation) and there is a noticeable improvement in small wrinkles as well. All in all, I wish I'd done this 10 years earlier!! Dr Hui has a fabulous manner, is super efficient, and works with your schedule in terms of treatments/what you can incorporate into your working life. I cannot recommend her too highly."
"Best dermatologist in San Francisco - Dr. Austin is the Best and brightest. I feel so fortunate that she is in San Francisco. She is truly on of the best docs I have ever met. Her knowledge and keen artistic eye are mind blowing. If you are experiencing hair loss, she is the doc to see!!!"
"I have struggled with severe acne for my whole life and have spent thousands of dollars on proactive, x-out, bioré, natural solutions like witch hazel, tea tree oil, etc. None of these products worked for me and some of them made my skin severely dry, red, or caused my hyper-pigmentation to be more noticeable. I was losing hope that I would ever have clear skin until I came across TCA peels (trichloroacetic acid) on youtube, I saw that there was a lot of positive reviews as well as horror stories , but I felt like I was out of options so I decided to set up a consultation at Bay Area Cosmetic Dermatology, I didn't feel like my skin could get any worse so even if the skin peel didn't work, I felt that It was still worth the risk. When I first arrived, it was a 250 dollar fee for new patients and they looked at my skin and offered several products for a skin care regiment and they told me that my skin issues were caused because my body produced a little more testosterone then a normal woman. They prescribe me spironolactone to help prevent further extreme break outs and tranexamic acid to help with my hyper-pigmentation, after one month I noticed a severe decline in break outs. Before I was on these medications I was getting 5 - 10 new pimples every week plus back acne, after being on these medications it was like 1 or 2 every month. After getting my acne settled, we then started to work on my hyper pigmentation, I had expressed that I wanted a TCA peel but Dr.Austin told me that with my skin tone a TCA peel would be too extreme and might remove the melanin from my skin. I didn't want to ruin my skin tone but I also didn't want the dark spots, Dr.Austin then recommended that I get a less deep peel and we decided to go with either a lactic acid peel or a glycolic acid peel. When I received my first peel I noticed dramatic changes. I still had a lot hyper pigmentation but it was very different from before. I am now 7 peels in and I am very happy with my results! I wish I would have come here sooner, it would have saved me thousands in skin care products that didn't work for me. Each peel I received was 250$, and worth every penny. The pictures below show my current skin condition and what it looked like after my first 3 peels (sorry I only started taking pictures after the first 3!), I will also post what it looks like when its peeling, will update with more photos after this current peel is completely done. These pictures were taken 3 months apart each other."
"Did a cortisone shot for $50 and squeezed me in next day. Other places in town were quoting me $200 plus! Glad I found this place"
"Dr. Hui Austin is a miracle worker. I was very nervous but decided to take to plunge and get Botox and filler. She came highly recommended to my by my friend (who looks amazing) and she did not disappoint. She immediately put me at ease and listened to all my worries and concerns. The results were exactly what I wanted, refreshed but not that overdone face you see on aging starlets. She also recommended some products to treat my rosacea that's been bugging me since I was a teenager and it has cleared it right up! I'm glowing! It feels so good to be comfortable in your own skin and I finally do."
"Dr. Hui Austin has seriously changed my life. When I first came into her office, I had horrible acne. It was really becoming detrimental to my everyday life, and I was feeling so insecure and low about it. After beginning treatment with Dr. Austin, I immediately saw changes. Little did I know how drastic those changes would be. Today, I look in the mirror and am honestly so beyond happy with what I see. My friends who have known me for years are floored by how "perfect my skin is", and are constantly asking who I went to in order to get my skin to where it is now. She is also just the sweetest woman, who wants nothing more than her patients to feel amazing. Highly recommend!! I am a new person because of her."
"From the moment I called explaining my urgency for an appointment to when I walked out of the doctor's office that same day, I was so incredibly pleased with the entire process. I called this morning a few minutes after they opened mentioning that a rather large cyst-like pimple popped up over night and that my sister's wedding was this weekend and I was desperate to get rid of it. The front desk staff (forgot her name, but the same gal who checked me out at the end) was so nice and accommodating and found a window where they could squeeze me in real quick and administer a cortisone shot THE SAME DAY. I had nurse Mary Krempa who was awesome, knowledgeable, cheerful and genuinely seemed like she wanted the entire process to go well so I would have nothing to worry about on my sister's wedding day. She administered the shot (took two seconds) and while she was describing the process afterwards, I asked her a quick question regarding the redness of the spot. She said that usually they would charge for this, but since I was a new patient and in quite the predicament, she would apply a quick laser to help reduce the redness and inflammation (also took two seconds). She then offered to have the makeup artist at the office help cover up the spot since I was heading straight back to work. Everyone was so nice and accommodating I almost couldn't believe it. I'm a huge fan of customer service and these ladies nailed it! I will definitely be back for more services in the future -"
"I started seeing Dr. Hui (now Austin) in August 2017. I was suffering from really bad acne that started suddenly and in my late 20s. She had me on a very easy regimen that I strictly followed. The acne definitely becomes worse before getting better. I broke out for 3 months, then it stopped suddenly. It takes a lot of patience but I'm so glad I followed through the whole routine because the quality of my face is the best it's ever been my whole life. People are constantly commenting on how great my skin looks. I highly recommend Bay Area Cosmetics!"
"when i go to Dr. Hui Austin, it's typically 2.5-3 hours driving each way to get to SF in crowded bay area traffic. it's worth every minute. i originally went b/c i saw a yelp review from a Sacramanto resident. now, after three treatments, here's the text of my TY note to that Sac reviewer: hi ______, just a quick note to say you were right. your review convinced me to see Dr. Hui (now Dr. Hui Austin). she really knows her stuff! over the years, i'd seen FOUR other dermatologists with little improvement. what i found different with Dr. Hui Austin is that she took the time to consult and explain clearly the factors of melasma and described treatment and results she would expect. my actual results are better then i anticipated. you said it best, _____: life changing!!! much appreciation, -C. BTW, my melasma was more severe than any of the photos posted on Bay Area Cosmetic Dermatology. no exaggeration: people approached me in grocery stores and airports, thinking i was a burn victim / recommending fade creams. seriously. strangers. it got to the point, it was interfering with my career."
"when i go to Dr. Hui Austin, it's typically 2.5-3 hours driving each way to get to SF in crowded bay area traffic. it's worth every minute. i originally went b/c i saw a yelp review from a Sacramanto resident. now, after three treatments, here's the text of my TY note to that Sac reviewer:hi ______, just a quick note to say you were right. your review convinced me to see Dr. Hui (now Dr. Hui Austin). she really knows her stuff! over the years, i'd seen FOUR other dermatologists with little improvement. what i found different with Dr. Hui Austin is that she took the time to consult and explain clearly the factors of melasma and described treatment and results she would expect. my actual results are better then i anticipated. you said it best, _____: life changing!!! much appreciation, -C.BTW, my melasma was more severe than any of the photos posted on Bay Area Cosmetic Dermatology. no exaggeration: people approached me in grocery stores and airports, thinking i was a burn victim / recommending fade creams. seriously. strangers. it got to the point, it was interfering with my career."
"Ok I'm going to sing the praises of Mary Krempa for her attention to detail. She says that she's a "laser nerd" but she's really a laser queen! I've been dealing with rosacea for some years now and have had "V-Beam" procedures done a few times. Never have I had anyone do such a thorough job as Mary. And she's a sweet, happy and compassionate person - so if you're a little apprehensive around lasers this really makes a difference. Another plus - it's really obvious that she really does want YOU to look good. She loves her job and it shows. Won't be going to anyone else! Thanks Mary!"
"Ok I'm going to sing the praises of Mary Krempa for her attention to detail. She says that she's a "laser nerd" but she's really a laser queen! I've been dealing with rosacea for some years now and have had "V-Beam" procedures done a few times. Never have I had anyone do such a thorough job as Mary. And she's a sweet, happy and compassionate person - so if you're a little apprehensive around lasers this really makes a difference. Another plus - it's really obvious that she really does want YOU to look good. She loves her job and it shows. Won't be going to anyone else!Thanks Mary!"
"I have been suffering acne for many years. I have visited many dermatologists and tried all types of treatments without having any positive results. Dr. Hui has completely changed my skin. In a few months my acne has dissapeared and the redness caused by it as well! I could have never imagined better results. She is a great professional. After losing all hope that anything would ever work, now I am confident again about my skin. This is the best office you could ever go to."
"Although my review was about my melasma I also had bad scares on my face due to a biking accident. The scars are barely visible now and I forgot to mention it in my original post. I have also gotten my 5th peel and my melasma on the upper lip is barely there. I can easily cover it with the Skinmedica tinted moisturizer from Dr. Hui's office."
"Great dermatologist - When I lived in the Bay Area Dr. Welsh was my dermatologist of choice! The first time I came to her office was for tattoo removal when I was in my 20’s...it was a total success. Years later I am 100% tattoo ink free thank to her. It took time but was well worth it. I have also used her office for the V-beam laser procedure which removes dilated blood vessels. If you have rosacea, or a..."
"OUTSTANDING! My teenage son had severe cystic acne and I was urgently trying to find a solution. As a mom, I was a wreck and wanted to help my son get better fast. Garrett and her team were the BEST. They were there for us, gave us a ton of information, set us on the right path and we are so grateful for their support and guidance. It took a month or two for my son to look up at school as he wasn't as shy anymore. This team was aggressive and supportive, always there for us with a comforting smile. They know what they're doing when it comes to cystic acne. They really do team up with you and give you the best path to take. I would HIGHLY recommend them."
"I suffer from acne scarring quite significantly on my cheeks. When I went for my consultation, Dr Hui suggested subcision with micropen treatments & said I'd need 4-6. I was incredibly nervous for the first subcision treatment & Dr. Hui made me feel so comfortable and walked me through the process very slowly. Mary who does my micropen also did this, talking to me the entire time and making sure I was okay. I'm now on my 3rd treatment & can honestly say I am seeing an INCREDIBLE difference in the acne scarring. Dr. Hui also prescribed me tretinoin to use topically in between my treatments. I would say by this point I've tried everything on my skin and this is the one thing that has really, really helped me and I would truly recommend it to anyone with the same issues. My acne is gone and my scarring is subsiding significantly. The nurses are so kind and seem to genuinely care for you. The bruising and swelling after the procedure is pretty bad, you'll have marks for around 5-7 days, but after that you'll LOVE the glow your skin has. I'm also using Vitamin C serum as well as tretinoin & WOW, just so happy with my skin. Thank you so much Dr. Hui."
"I went to Bay Area Dermatology because a few of the girls in my office recommend it. I had developed a really bad case of melasma on my cheeks and upper lip. When I made an appointment they had asked me if I had a preference as to who I wanted to see. I told the receptionist that I had Asian skin so if I could get someone that is familiar with treating common Asian skin issues that would be fantastic. I was scheduled an appointment with Dr. Hui.At my first meet with Dr. Hui she confirmed that I did indeed have melasma and that my next step was to start getting chemical peels 4-6 weeks apart. Wow. Holy smokes! So far I've received 3 chemical peels and the melasma is almost gone. It's at the point where I am able to cover it up with just foundation. Yippee! At my most recent appointment I received my first laser treatment with Mary. I had a 1pm appointment and was seen quickly to start the numbing process. I am one of those people that benifit from the extra time with the numbing cream so I appreciate that the ladies got me started immediately. I was so numb that I barely felt a thing. Definitely one of the easiest laser procedures I have ever done."
"For more than a decade, I've been suffering severe acne and its scarring. I tried multiple over-the-counter medication and department-store skincare, but none of them are working. Finally, end of 2016, I decided to ask for professional help. I carefully searched ALL dermatologists across Bay Area. I've read customer reviews and looked for recommendations. Finally, I decided to choose Dr. Hui, based on positive reviews, current skin-technology, and personalized treatments-tailored to patients' skin. If I have to summarize it in a sentence: I am VERY GLAD choosing Dr. Hui and her staff. 9 months after seeing her, my skin is clearer, brighter and smoother. I usually shy away from group pictures or wefie (I am barely do selfie), but lately I am happy with my friends' wefie pictures- my skin looks much better. My friends start complementing my skin, and of course my confidence is up. If I can leave few tips, here they are: 1) Skincare takes time. Wrt to skin, it is not instant. It is like going to gym or diet, it takes time to gain muscle/lose weight. Of course, we can go to extreme gym activities or diet, the result might be instant, but the full circle might come sooner too. 2). Be honest and bring your expectation with dermatologist (in this case, Dr. Hui). She will work with you and for you. That includes fees, timeline, expected/unexpected results, upcoming work/personal trips, etc. 3). Be patience & follow Dr Hui's instructions and suggestions. If I haven't follow them, and fast-forward it to the following 3 months treatment, most likely my skin would not great and get worse."
"For more than a decade, I've been suffering severe acne and its scarring. I tried multiple over-the-counter medication and department-store skincare, but none of them are working. End of 2016, I decided to ask for professional help. I carefully searched & compared ALL DERMATOLOGISTS IN THE BAY AREA, read all the reviews and looked for recommendations. Finally, I decided to choose Dr. Hui, based on majority positive reviews, current skin-technology, and personalized treatments-tailored to patients' skin. Oh boy, months later... If I have to summarize it in a sentence: I am VERY GLAD choosing Dr. Hui and her staff. 9 months after seeing her, my skin is clearer, brighter and smoother. I usually shy away from group pictures or wefie (I am barely do selfie), but lately I am happy with my friends' wefie pictures- my skin looks much better. My friends start complementing my skin, and of course my confidence is up. If I can leave few tips, here they are: 1) Skincare takes time. Wrt to skin, it is not instant. It is like going to gym or diet, it takes time to gain muscle/lose weight. 2). Be honest and bring your expectation with dermatologist (in this case, Dr. Hui). She will work with you and for you. That includes fees, timeline, expected/unexpected results, upcoming work/personal trips, etc. 3). Don't skip! Be patience & follow Dr Hui's instructions and suggestions. If I haven't follow them (e.g., V-beams), and fast-forward it to the following 4 months treatment (e.g., fraxel), most likely my skin would not be ready, and might get worse."
"For more than a decade, I've been suffering severe acne and its scarring. I tried multiple over-the-counter medication and department-store skincare, but none of them are working. End of 2016, I decided to ask for professional help. I carefully searched & compared ALL DERMATOLOGISTS IN THE BAY AREA, read all the reviews and looked for recommendations. Finally, I decided to choose Dr. Hui, based on majority positive reviews, current skin-technology, and personalized treatments-tailored to patients' skin. Oh boy, months later... If I have to summarize it in a sentence: I am VERY GLAD choosing Dr. Hui and her staff. 9 months after seeing her, my skin is clearer, brighter and smoother. I usually shy away from group pictures or wefie (I am barely do selfie), but lately I am happy with my friends' wefie pictures- my skin looks much better. My friends start complementing my skin, and of course my confidence is up. If I can leave few tips, here they are: 1) Skincare takes time. Wrt to skin, it is not instant. It is like going to gym or diet, it takes time to gain muscle/lose weight. 2). Be honest and bring your expectation with dermatologist (in this case, Dr. Hui). She will work with you and for you. That includes fees, timeline, expected/unexpected results, upcoming work/personal trips, etc. 3). Don't skip! Be patience & follow Dr Hui's instructions and suggestions. If I haven't follow them (e.g., V-beams), and fast-forward it to the following 4 months treatment (e.g., fraxel), most likely my skin would not be ready, and might get worse."
"I have had the most experience at Bay Area Cosmetic Dermatology! I have been seeing Dr. Hui to treat my roscea. Almost immediately I saw a difference in my skin and now several months later my friends constantly comment about how amazing my skin looks. I didn't know I could look this way again. Amazing experience!"
"I've been going here for 10 years. At age 29 I developed acne and tried everything to clear it up although I could never talk myself into Accutane. (Eventually I discovered acne.org - it's like Proactive but lower dosage of active ingredient so my skin tolerates it better. I use it daily and it really does keep me clear MOST of the time.). I get regular photo facials Bay Area Cosmetic Dermatology to clear up red spots that breakouts leave behind as well as brown pigmentation / sun damage. I get compliments all the time that I don't look my age, and' "You have such beautiful skin." Each time I respond with "I have a great dermatologist." I have two other close friends who've been coming here for 10+ yrs and I'm telling you, they look 10 yrs younger than they are. I have been VERY satisfied with every procedure I've had here. Worth every penny for the results and excellent care. My regular nurse Mary Krempa is a dream to work with, as are all the nurse practitioners I've seen so far. This frequent flier can't say enough good things about Bay Area Cosmetic Dermatology."
"Bay Area Cosmetic Dermatology is beyond my expectations. Dr. Hoi and Dr. Welch provide excellent care. I've suffered from acne for most of my life. Dr.Hoi provided excellent care and Mary works magic with her micropen. I'm so happy I discovered Bay Area Cosmetic. My skin looks so much better, I can't believe it. I am able to feel confident and engage in eye contact. I used to be ashamed and now my skin looks almost perfect. It's unbelievable. A million thanks to Dr.Hoi and Mary. Excellent staff, excellent care."
"After years of struggling with acne that presented after my teens and seeing countless dermatologists both in the Bay Area and New York City I had almost given up and accepted I would have acne for the rest of my life. I decided I would try out one last dermatologist, Dr. Hui, before accepting my skin for what it was. By far the best decision I've made! Instead of just writing a prescription and telling me to return in a month, Dr. Hui, took the time to explain on a scientific level what was going on with my skin and addressed specific concerns of mine that no other physician had answered. She is always happy to answer my list of questions! It has only been three months since my first appointment and my skin has never looked so healthy! Thank you Dr. Hui from the bottom of my heart! I can't wait to see what my skin looks like in another three months! Oh, and if you happen to be on the med school path be careful because you might want to change your specialty to derm! = )"
"If you need an honest and accurate opinion of your skin condition, and what you should do to improve it, you must see Dr Andrea Hui. I've been to many dermatologists in the past few years, and she was the only one that could really assist me with my Melasma."
"Dr. hui is the best dermatologists in the Bay Area! I had some Rosacea and contact dermatitis. My skin was constantly red and inflamed. Dr hui recommended a simple skin care routine and my skin improved 100%! It looks flawless now! She has great bed side manner and knows what she is doing. Don't hesitate to go see her."
"I can highly recommend Dr. Hui as a skilled, patient and compassionate dermatologist. The combo gel that she prescribed for my rosacea, that I was very reluctant to try, has made a tremendous difference in the texture of my skin. In addition, she also performed laser treatments for redness. The results are quite remarkable and my condition continues to improve under her care. She's probably as close to a cure as you can get."
"I suffered from melasma for about 5 years after 2 fraxel treatments. I went to two doctors for melasma consultation , but they only pushed for those expensive laser. I was hesitant to do any laser as it was the cause of my melasma and the result can be unpredictable. Basically, I just lost all hope and accepted my fate until I met Dr. Hui! Dr. Hui gave my life back to me!!! I am reborn !!! Before meeting Dr. Hui, I was depressed , and I lost a lot of valuable family times. I didn't want to go on any vacation because all I worried was my face. I was scared to go out during summer time because of the sun exposure. I decided to see Dr. Hui after all the 5 stars reviews on the internet. I travel 120 miles to see Dr. Hui, but I must say I'm a lucky girl because I am finally in good hands! Dr. Hui is honest, compassionate, competent, skilled and knowledgeable. She is up to date on the latest treatment, and she puts patient's safety as her top priority, which is hard to find in the beauty industry these days!! She assessed my previous treatments and came up with a comprehensive treatment that treats me internally & externally! She explained the treatment plan to me and told me other options in case if those fail. She gave me a oral medication which costs less than $10 with my insurance! She introduced a better sunscreen to me to prevent formation of new brown spots. Her office has special formulated Retin-A that will further help with lightening the spot. I am happy to stop using hydroquinone since it was causing redness to my skin & it can't be used on a long term basis. Dr. Hui put me on a safe lightening serum that doesn't cause any irritation to my skin. Within 3 weeks of her regimen, I was comfortable to go out in the public without any makeup !!!! I used to spend 20 minutes putting on makeup & concealer and still looked horrible. Now, my routine is less than 5 mins!!! I am now in the third month of treatment , and my skin improved so much without any procedure! I plan to have a few chemical peels to get rid of those residual pigment. I feel liberated !!!! I am finally being back to myself!! I begin my day with a big smile to myself in the mirror , and it would not have happened if it wasn't for Dr. Hui! Dr. Hui gave me a second chance in life! Not only does she reverse the damage from the laser, I am now on my way to a better version of me. My skin is smoother and healthier than before my melasma. My self-esteem is back up, and I'm no longer depressed. Words can't express my gratitude towards Dr. Hui. For those of you who are suffering from any kind of skin problem, I highly recommend you to see Dr. Hui. Even if you have no major skin concern, Dr. Hui can take your skin to the next level. My sister, who has good skin, started to see Dr.Hui after seeing my dramatic results. She said her pores are smaller, and she has a nice glow now!!! Thank you Dr. Hui for giving my life and my family life back to me!!!"
"I've seen a huge improvement since coming here: fewer fine lines, clearer complexion and no more breakouts. They're very careful about starting you off with only the products and regimen you need (I never feel like I'm being oversold) and will build it up as makes the most sense for you. I've visited a lot of dermatologists and this is easily the best service I've experienced. Dr. Hui is wonderful: and Chrissy is amazing."
"Bay Area Cosmetic Dermatology and especially Dr. Hui is the best dermatologist around!! Anything concerning the skin go to Dr. Hui - absolutely 1000% worth the investment.I first went to Dr. Hui due to a psoriasis flare up and I wanted to have a skin consultation since I am getting married. I had suffered from psoriasis for the last 10 years, visiting multiple dermatologists, with an itchy scalp, skin flakes constantly. Dr. Hui quickly identified that the reason I was not getting better is that I have psoriasis along with seborrheic dermatitis. She took the time to explain to me exactly what that meant, tips for avoiding flare-ups and prescribed a treatment plan that fits in with my lifestyle. At no point did I feel rushed and Dr. Hui took the time to answer all the questions I had. Fast forward 4 weeks later, I am completely cleared of all scaly patches and I am no longer reliant on using topical steroids daily for the first time in 10 years. I can even wear black without fear that white flakes would show up all over my clothes. I wanted to lighten the hyperpigmentation around my face due to earlier years of sun damage and Dr. Hui recommended the IPL (Intense Pulse Light) laser treatment. She even took the time to explain why she was recommending the IPL as oppose to other laser treatments so I was informed when making my decision to go ahead with the treatment. After 1 session the majority of my hyperpigmentation is gone! My skin has never looked better. Just this week, I went on a trip and unfortunately developed a large rash all over my body. I was able to call the office and they were very accommodating to getting me an appointment that same day. I went to see Dr. Hui again and it turns out I contacted scabies. Dr. Hui was once again able to put me to ease and recommend an effective treatment plan. It has been about 2 days and I am already starting to see my skin clear.My fiance also sees Dr. Hui for eczema and also had amazing results. Similarly, he went to another doctor before Dr. Hui and never was able to achieve clear skin without skin lesions. After seeing Dr. Hui my fiance's eczema is under control. Dr. Hui is so extremely knowledgeable, caring and patience that you do not have to worry about going to multiple doctor visits without any results and being rushed out the door. I wish I had heard of Dr. Hui and Bay Area Cosmetic Dermatology years earlier. The amount of savings due to having an effective treatment plan and having a doctor that truly cares about your results is invaluable. So thank you to Dr. Hui and Bay Area Cosmetic Dermatology."