Patient Reviews
About Patient Reviews
We value all of our patients and their individual needs. At Bay Area Cosmetic Dermatology, we want you to make the most informed decision to achieve your cosmetic goals. Choosing the best procedure and physician for you is an extremely important decision, and we invite you to read about previous patients’ experiences and better understand the quality treatment you will receive from our board-certified dermatologists. Each of our medical professionals value your journey and want to ensure you feel as comfortable and confident about your decision as possible.
Reviews for San Francisco, CA Cosmetic Dermatologist Dr. Andrea Hui Austin Rosacea Treatment Procedures
"I am so thankful to the BACD team and doctors. My 2024 update is that after miraculous treatment from Dr. Austin, with the latest medicine and technology my skin conditions are essentially 100% cured. (They will need a lifetime of maintenance on my end.) My keloid scars are completely healed and that is really unheard of at other medical practices. I also had rosacea which has also 100% improved. Part of the treatment is learning how to care for and maintain your skin, health, and body.Special thanks to Nurse Ari, who is gentle and kind and makes patients feel cared for and their needs seen. When I have worked with Nurse Ari, my treatments have been relatively painless and my healing time was extremely quick. Ari remembers her patients and always gives them the best care.Special special thanks to the BACD office team who always greets me by name when I arrive and always helps with the questions and needs."
"Dr Austin has been helping me with multiple skin challenges for the past 5 years and she and team have been incredible! The significant rosacea I experienced after having my daughter has been tempered to almost nonexistence by Dr Austin and staff. I recommend BACD to all of my friends and family seeking help with ANY kind of skin concern."
"I've been a patient of Dr. Austin for nearly 10 years and she is the best dermatologist I've ever been to. She has miraculously healed my rosacea which I have struggled with forever. She's also fantastic with Botox - undetectable and completely natural looking. She really listens to her patients which hasn't always been my experience elsewhere. 10/10!"
"Dr Austin took my decent mid-50's skin and flagging self-esteem and made them really, really great. She flawlessly filled old acne scars, removed pre-cancer bits and rosacea, smoothed wrinkles, snatched up my jawline and explained how anatomy and biochem work during my visits. She's made a long-term plan for me and all her patients that seem like the minimum of highly effective things, so we all look startlingly better but still believable and healthy. Dr Austin is gentle, rational and super trustworthy. She's like a wizard. Her team is awesome, too."
"This review is long overdue! Dr. Austin is incredible at treating rosacea!! Dr. Austin has been life changing for me and my skin. I found her online from searching frantically for someone for years in the Bay who had experience working with rosacea. Rosacea started for me in my early 30s, what felt like out of no where during grad school. After trying many other things, including strictly cutting out foods that were irritating I was still having intense rosacea breakouts. Dr. Austin took pictures, explained what was happening and we went over my skin routine. I learned how there are different types of rosacea, she explained what can irritate it (which can include natural oils!) and then she gave me a very specific skin care routine with products. I saw results almost immediately after using sticking to the topical routine. I recently saw her after 3 years of sticking to my regimen and my skin has greatly improved. I flare maybe a few times a year with stress but it will usually go away that day with combo ointment meant for rosacea. I have even seen lines on my forehead go away with one of the topicals, an added bonus! She is also very encouraging, has a warm bedside manner. If you have been dealing with skin issues and the confidence behind that look no further, Dr. Austin is worth it!"
"Dr. Austin and team have worked with me on my rosacea and severe keloid scarring for several years. These are skin and body issues that other doctors cannot and will not treat. This clinic specializes in full service patient care. Meaning your medical issue will be addressed as well as the problem that may be causing it. And they work towards restorative care after the treatment. I wouldn’t go anywhere else for my skin needs. If you need basic, cosmetic, or restorative skin care - this is where you need to be! I am leaving this review because people suffering from severe skin issues will need guidance on where to go. And we need this kind of expertise and medical care in the Bay Area."
"I am not exaggerating when I say that Dr. Andrea Hui Austin is a LIFE CHANGER. I’ve been seeing her for almost two years now for treatment of my rosacea and acne and skin is clearer than it’s ever been, clearer than I ever hoped it would be. I first started seeing Dr. Austin in 2019, a few months after I turned 31. I’d been diagnosed with rosacea in middle school and had otherwise had fairly clear skin until I reached college. In college, I started breaking out more and more frequently until my acne was basically chronic. Some people in my family had late-bloomer acne, so I told myself it would probably just clear up as I got older, and I tried to take the best care of my skin that I could in the meantime. I tried every OTC treatment under the sun, went on different diets, and saw a series of dermatologists who put me on a range of topical medications and oral antibiotics. Nothing made much of a difference and by my late 20s I’d was so close to giving up and resigning myself to having bad skin for the rest of my life, although it made me feel miserable.That’s when I realized that the one thing I hadn’t tried was seeing a dermatologist who specializes in treating rosacea. I did some googling and Dr. Austin’s name came up again and again, so I scheduled a consult. My expectations weren’t high, given how little luck I’d had before. But Dr. Austin completely blew me away in the consult. Not only was she able to explain why my rosacea was causing these breakouts, but I was blown away by her empathy; she started the appointment by asking me to tell her about my history of rosacea and acne and after I went through the litany of things I’d tried she said, "I’m so sorry you had to go through that." It made me tear up to feel like someone cared and understood how much having bad skin can take a toll on self-esteem.She started me on a routine of oral medication and new topical skincare products, and did an excellent job of answering all my questions and explaining how each product or medication worked and why it was necessary. I noticed a difference in my skin within weeks, and once the breakouts were more under control we began a series of laser treatments to help tame the rosacea. As my skin continued to heal and improve, the treatments became less frequent, and I’m now at the point where I only have them a few times a year. My skin has healed enough that she’s also able to address the scarring I have from acne and, honestly, that’s a milestone I never thought I’d reach until I started working with her. She’s continued to be a thoughtful and kind person, celebrating the milestones with me as my skin healed, remembering details about my personal life, and engaging me in conversation during the treatments; I feel like she really cares.As a bonus, the whole BACD staff is competent, professional, and friendly. They keep things running smoothly, call/email back quickly, and have a very flexible auto-ship program that sends my topical products to me four times a year. BACD has done a sterling job of adapting to the pandemic--they’ve put up signage, spaced out appointments, created physical distance in the waiting room, and changed their payment process so you pay in the treatment room. I’ve noticed some other places get lax with these types of measures as the pandemic has gone on, but BACD has been incredibly consistent, which I appreciate.If you have rosacea and acne, Dr. Austin is your gal. She’s truly and completely changed my skin in a way I never thought possible. I highly, highly recommend her!(The photos I’ve included from her office are from before the acne scarring treatment; the personal photos I included are after one acne scarring treatment. No digital filters, no makeup or concealer in any of these photos!)"
"I strongly recommend this practice. Dr. Welsh, Dr. Austin, and Dr. He are so brilliant and help you take back control of your skin. I've been with this practice for 4+ years. In addition to the results they achieved for my skin, it's the staff and the providers who keep me coming back. I appreciate the level of professionalism and consideration BACD has for all of their clients. The doctors are so smart and truly take time to understand your problem, and recommend the right treatment to deliver the fastest possible solution. I struggled with acne my entire life; in my first consultation with Dr. Austin she recommended a daily topical (tretanoin) and specific treatments (e.g Hydrafacial and Laser to break up redness!). Ever since then my skin improved drastically. I hardly recognize myself in the mirror today. It's truly incredible how small changes can deliver drastic results. Recently, I met their newest physician Dr. Steven He. He is LOVELY and a true dermatology prodigy! All MDs at this practice will provide you with the information you need to treat your skin. Dr. He, in particular, is always willing to answer questions and has a magical way of breaking down the science of skincare in a way that is easy to understand. He is also very friendly and cute -- LOL! Thank you Dr. Welsh, Dr. Austin and Dr. He for all of your support over the past few years. I am so fortunate to be a client at your clinic."
"After watching my rosacea get worse for years, I finally decided to get help. Dr. Hui Austin has transformed my skin!! For the first time since junior high, I can go outside wearing only sunscreen and people won't ask me if I'm feeling unwell or if I'm sunburned. She's a teacher who helped me understand what was causing my redness and bumps. She answered all my questions and taught me why certain ingredients or treatments would (or wouldn't!) help me. She's laid out a long-term care plan to keep my skin clear for years. I'm so grateful!"
"Where do I begin?! Dr. Andrea Austin is a talented dermatologist who is passionate about what she does. I have struggled with acne and severe redness since I was a teenager, and have seen many dermatologists. Dr. Austin immediately diagnosed rosacea, and put together a plan of action. For the past year, I have done a combination of VBeam laser, topical, and oral medication. The difference has been astounding. What I thought was straight hormonal acne was really rosacea related. My skin glows now, and I rarely wear make up. Now that my skin is under control, Dr. Austin has helped me take it to the next level, and we have started a regime of retin A, botox, and restalyne. She has an artist's eye, and truly makes you look like a younger, better-rested version of yourself! The office is very professional and easy to work with. I appreciate the fridge full of seltzers, and their well stocked over the counter products. Thank you Dr. Austin!"
"I've been treated with every rosecea treatment existing and evolving for a period of over thirty years. Anyone with this condition knows how persistent and difficult it can be to treat so I did a yelp search using the key word "rosacea" in hopes of finding yet another approach to managing - yelp.com/biz/andrea-hui-…. My search showed Dr. Andrea Hui Huston as having the highest number of positive reviews for rosacea treatment so that is why I chose her and why I am now writing this review. After only a few months of treatment, the changes in my skin have been remarkable. Not only has the red hue of my face diminished but the texture, smoothness and pore size has improved quite noticeably. In my case, Dr. Austin uses a combination of applications including a variety of topicals. I've always been distrustful of ointments and such that supposedly improve rosacea because they've never worked in the past but for me, these have been incredibly effective. The severity of flushing I've always had a problem with has reduced dramatically also which I believe in part is the result of an oral medication she prescribed. I am beyond pleased with the effectiveness of treatment I've received from Dr. Hui Austin. It's my hope that this review may help others find remedy to their problematic dermatological concerns."
"I'm 46 and have been planning on visiting a dermatologist for a few years to have an increasing number of broken veins and milia sorted. Dr Hui was recommended by a friend and I finally made time for an appointment. What a revelation. It transpired I have rosacea, not broken veins, and a combination of a monthly tablet and daily cream have basically cleared it up (this has also had the side benefit of reducing irritation I had in my eyes which is also caused by rosacea, so double win). I had eczema on my face in my 20's and have always been very wary of new skincare regimes after finding a handful of over the counter creams that didn't aggravate it. Dr Hui prescribed and provided samples of a proposed regime which within days cleared up some inflammations and made my skin look 10X better. I've now had 2x laser for light resurfacing and to sort a few veins that became visible when the rosacea cleared. It requires a few days working from home/weekend (I look a bit like a chipmunk for 4 days), but the impact on my skin texture and tone is incredible. I've dropped all but a touch of concealer (vs full foundation) and there is a noticeable improvement in small wrinkles as well. All in all, I wish I'd done this 10 years earlier!! Dr Hui has a fabulous manner, is super efficient, and works with your schedule in terms of treatments/what you can incorporate into your working life. I cannot recommend her too highly."
"Dr. Hui Austin is a miracle worker. I was very nervous but decided to take to plunge and get Botox and filler. She came highly recommended to my by my friend (who looks amazing) and she did not disappoint. She immediately put me at ease and listened to all my worries and concerns. The results were exactly what I wanted, refreshed but not that overdone face you see on aging starlets. She also recommended some products to treat my rosacea that's been bugging me since I was a teenager and it has cleared it right up! I'm glowing! It feels so good to be comfortable in your own skin and I finally do."
"I have had the most experience at Bay Area Cosmetic Dermatology! I have been seeing Dr. Hui to treat my roscea. Almost immediately I saw a difference in my skin and now several months later my friends constantly comment about how amazing my skin looks. I didn't know I could look this way again. Amazing experience!"
"Dr. hui is the best dermatologists in the Bay Area! I had some Rosacea and contact dermatitis. My skin was constantly red and inflamed. Dr hui recommended a simple skin care routine and my skin improved 100%! It looks flawless now! She has great bed side manner and knows what she is doing. Don't hesitate to go see her."
"I can highly recommend Dr. Hui as a skilled, patient and compassionate dermatologist. The combo gel that she prescribed for my rosacea, that I was very reluctant to try, has made a tremendous difference in the texture of my skin. In addition, she also performed laser treatments for redness. The results are quite remarkable and my condition continues to improve under her care. She's probably as close to a cure as you can get."
"I can't say enough good things about Dr Welsh and Dr Huy. I have been seeing Dr Welsh for 20 years, since high school. She has saved my face a few times... Severe cystic acne, severe acne scarring all over my entire face, a dog attack that severely mangled my cheek... big stuff. Over the course of my life I have experienced that feeling of shame and insecurity because my face looked so messed up that I didn't want people to look at me. And every time, Dr Welsh put my face back together and then some. Which essentially gives you your life back, because you can face the world with confidence and really show up and be present in conversations, instead of tripping out over how how destroyed your face looks.Those are the extreme cases that Dr Welsh has helped me through. Always, she is compassionate, straight up, and comes up with a game plan and a timeline, and doesn't want to stop until whatever the issue is perfectly resolved. Pretty much everything you want when you put your face in someone's hands.Now I am in my late 30s so there are a new bag of things that that can be improved upon that pop up: wrinkles, face and lips losing its fullness, and discoloration (hyperpigmentation). And again, I don't trust anyone to mess with my face, EVER, unless its Dr Welsh or Dr Huy. Dr Welsh is a master at filler because she basically refuses to make you look unnatural. She will make you look refreshed and well-slept, but even if I beg for slightly fuller lips she looks at me and says, "No." That's what you want. Someone who says no. Dr Huy is amazing. At first I felt like I was cheating on Dr Welsh by seeing her as well but she is awesome and just as skilled. I highly recommend you try her, because they have similar approaches and equal skill set. I am so glad I gave her a chance because she is fantastic and she dealt with this discoloration and redness/rosacea problem that started a year ago. Again, she was sweet and supportive, gave me a game plan and a timeline. exactly what you want when you are stressing over something on your face. I love Dr Huy.Everyone who knows me knows that I call Bay Area Cosmetic Dermatology "my happy place". Such caring, such professionalism and and attention to detail, such a personalized care regimen that makes you feel like you are in the right hands and you can relax and there is light at the end of the tunnel. I am a die-hard supporter."
"I cannot speak highly enough of Dr. Hui!When I first saw her I was suffering from rosacea and as a result, very sensitive skin. I couldn't use any over the counter products like face wash or moisturizer. I also had a lot of tiny red blood vessels that made me look red all the time. And I always had at least one zit at any given time.Dr. Hui took the time to explain why this was all happening and what she was going to do to help. She answered all of my questions and didn't rush through the appointment like so many other doctors do.She ended up recommending a bunch of products as well as laser treatments. Even after the appointment, she was super responsive when I emailed her in a panic because my skin was out of control.Now, everything is great. The rosacea has cleared and so have the zits. I've had several laser treatments to take care of the red blood vessels and Dr. Hui is great at making them as pain-free as possible.I am happy to say that I barely wear makeup anymore and am no longer self conscious."
"I cannot speak highly enough of Dr. Hui!
When I first saw her I was suffering from rosacea and as a result, very sensitive skin. I couldn't use any over the counter products like face wash or moisturizer. I also had a lot of tiny red blood vessels that made me look red all the time. And I always had at least one zit at any given time.
Dr. Hui took the time to explain why this was all happening and what she was going to do to help. She answered all of my questions and didn't rush through the appointment like so many other doctors do.
She ended up recommending a bunch of products as well as laser treatments. Even after the appointment, she was super responsive when I emailed her in a panic because my skin was out of control.
Now, everything is great. The rosacea has cleared and so have the zits. I've had several laser treatments to take care of the red blood vessels and Dr. Hui is great at making them as pain-free as possible.
I am happy to say that I barely wear makeup anymore and am no longer self conscious."
"Don't bother going anywhere else for your skin concerns!Now that I'm reaching middle-age I had developed a pretty serious case of papular rosacea that was progressively getting worse. After trying several different things nothing was making a difference, in fact, some of the creams/lotions I tried made the rosacea worse! I had been to this practice years before, but had never met with Dr. Hui. She is great, down to earth and really took the time to listen to all of my concerns/questions. I never felt rushed or pressured into buying things I wasn't sure about or felt wouldn't complement what I already had next to my sink.Dr Hui prescribed a simple AM/PM routine along with v beam laser treatment to help eliminate the redness on my cheeks. Within 1 month, my skin felt AND looked great. Their rosacea combo gel is not drying (unlike Metro gel!) and it really helped clear up the redness/papules. I use it nightly along with the other items she suggested. After 4 months, my skin just keeps getting better. If you have skin issues that aren't resolving or you just want to look your very best, I highly recommend making an appointment with Dr. Hui. She is super-knowledgeable about the most current & effective treatments to give you your fabulous, glowy skin back."
"First of all, I want to thank Dr Hui, who has transformed my skin. I have rosacea/acne/eczema (and some other stuff...). I am a doctor myself, and I had tried everything. I had been to numerous dermatologists for lasers and prescriptions creams. I did my research, and I felt like I was following the most up-to-date medical guidelines for my skin and still nothing was getting better. As my skin got worse, I tried Eastern medicine, accupuncture, and regular facials. I was spending too much money and time, but beginning to feel like I wanted to hide because of how bad my skin had gotten. When I read the reviews, it just seemed too good to be true. It's not - Dr Hui is really worth the hype! As soon as I walked in to the clinic, I noticed that all their patients had beautiful, glowing skin. If anything can advertise their results, it's just sitting in their waiting room. Then, I met Dr Hui: she is smart, attentive to details, and confident. She gave me time to explain and listened attentively. I had follow-up questions after the appointment, and she responded within hours. Basically, as a doctor myself, I can say that she is pretty much everything you could want in a doctor. Dr Hui prescribed a super simple regimen along with laser treatment. Although all of the products are helpful, I want to comment on their own clinic rosacea cream, which is uniquely incredible: it is gentler and more effective than any of the prescriptions that I'd tried. Within 2-4 weeks, I saw an improvement: the bumps were gone, the redness was minimal, and the scaling just disappeared. It's been 2.5 months, and my skin just keeps getting better and better. And I've even noticed that I'm getting my glow back. I know it's daunting to come to a dermatologist, and it can be expensive. This is worth it! I can't say enough about how grateful I am for what Dr Hui has done for me. I wish I had come in sooner."
"I visited Dr. Hui for my acne scars due to a life time acne problem. Before that I have been to many dermatologists back at home and in the Bay Area and she is the only one who has diagnosed my skin problem correctly. My face has always been reddish and flushing due to many factors and I thought that those redness was due to my acne scars. She told me I had rosacea, prescribed some amazing products and started applying fractional laser treatment once a month. Even in couple of weeks after I started the treatment, my face started looking totally different, more clear, more even, smoother and more beautiful. My husband and friends realized the difference right away. Even a friend of mine got the name and number of the clinic. I have three more sessions to go with the fractional laser and I need to use the products at least for four more months. Afterwards she might apply another laser treatment for the scars but maybe we will not need to do it. After many years fighting with acne, scars and redness, thanks to her, I have realized that my scars aren't that bad and there is a solution for my skin problems. Moreover, she is a kind of person that you would want to be friends with. She is very sweet and builds trust right away. She explains complex medical issues in simple words, spends sufficient time to explain each step of the treatment and does not rush to leave the room without answering all your questions. I really like her and am very happy that I have finally found a dermatologist that I can consult for many more years."
"Dr. Hui is phenomenal! I came in thinking that I had a very bad case of acne, Dr. Hui properly diagnosed and cured my rosacea. I had large bumps and redness on my cheeks. She gave me topical treatments, vitamins, and vbeam treatments. I was hesitant about the vbeam but Dr. Hui took the time to explain the treatment and I'm so glad we went forward with it! My skin is the clearest it's been in years! The staff at Bay Area Cosmetic Dermatology is amazing! At my last appointment, Chrissy assisted in my vbeam treatment and she was terrific! The office is incredibly responsive and professional. I highly recommend Dr. Hui and Bay Area Cosmetic Dermatology!"
"Dr. Hui completely transformed my skin and I cannot recommend her more highly! I have had rosacea for more than 20 years. In that time I have seen countless dermatologists (including some of the "best" in NYC and SF) and experimented with dozens of skincare products and prescriptions. The results have always been minimal and often made my face even redder and more irritated. This led to a general skepticism of dermatologists and feeling that the rosacea was just something I would have to live with. I decided to try V-Beam treatment, which led me to Bay Area Cosmetic Dermatology (again, skeptical about the potential outcome). In addition to the laser treatment, Dr. Hui recommended a regimen that included over-the-counter and Rx creams, face wash, supplements, and sunscreen. Dr. Hui and Dr. Welsh compound their own unique prescription rosacea cream, which is far superior to anything I have tried from pharma companies (my skin absolutely loves it!). After just one V-Beam treatment and following the regime for only a few weeks my skin dramatically improved. After 2 months the rosacea is almost completely gone and my skin looks healthy and youthful. I am absolutely amazed by the outcome.In addition to being a highly skilled dermatologist, Dr. Hui and her staff are warm and friendly and always take the time to listen to any questions or concerns I may have. I am so grateful to have found Dr. Hui and her team!"
"I have papulopustular rosacea. I've been seeing Dr. Hui and her team for 3 months. I went because my Mother saw amazing results with a patient with acne. I went in somewhat reluctantly thinking nothing could help my rosacea. Dr. Hui was able to diagnose and treat my rosacea and I am so glad with the results. The entire staff is supportive and thorough. Recommend without reservation."
"Dr. Hui has been a godsend for my rosacea-prone, inflamed, acne-scarred skin that is highly sensitized to pretty much everything. I thought I'd tried every product out there for very sensitive skin (OTC as well as seeing other dermatologists), and had pretty much resigned myself to having to wear makeup every time I left the house so my face didn't look like a splotchy mess. But then I read great reviews about the practice and decided to see Dr. Hui, and my skin has been transformed. I told her my goal was to wear zero makeup, and we've been steadily progressing towards that goal with great results. She made me discard my overly complicated skincare routine and get back to basics. My skincare routine now takes 30 seconds in the morning and 2 minutes at night, and my skin looks so much better in every way. I've been using the products Dr. Hui recommended that have made a huge difference, and have also been getting V-beam laser treatments that have also been significant in getting rid of the diffuse redness throughout my face. My skincare routine is so much more basic than before (no more time-consuming multiple serums and many face masks), but more effective by leaps and bounds. I've also gotten facial hair removal done by Dr. Hui and have seen great results with that. Also wanted to give a big shout out to Mary, one of the nurses at the practice. I had some body laser hair removal done (legs, underarms). She's incredibly professional and personable and makes what's supposed to be a very uncomfortable situation a breeze. Overall, the practice is very well run, everyone's on top of their game, and my skin bears testament to that!"
"Rosacea Remedied! San Francisco, CA - I googled SF Dermatology and thank goodness I found Dr. Hui. She fixed me right up and basically changed my life. She is incredibly intelligent, knowledgeable, comforting, and skilled and I totally recommend Dr. Hui for any dermatology needs you have."
"Facial Tune-up - San Francisco, CA - I do a lot of TV interviews for work, and as I get to my late 30's have noticed wrinkles, redness and age-spots starting to appear. Dr Hui is incredibly professional with a great bedside manner. She diagnosed my rosacea, and carefully performed botox treatment and VBeam to remove burst blood vessels. A week later she followed-up with some finishing touches. I am thrilled with the results and..."