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Patient Reviews

Reviews for San Francisco, CA Staff Dr. Steven Y. He Clear + Brilliant Procedures

We value all of our patients and their individual needs. At Bay Area Cosmetic Dermatology, we want you to make the most informed decision to achieve your cosmetic goals. Choosing the best procedure and physician for you is an extremely important decision, and we invite you to read about previous patients’ experiences and better understand the quality treatment you will receive from our board-certified dermatologists. Each of our medical professionals value your journey and want to ensure you feel as comfortable and confident about your decision as possible.

Filter5 Reviews  
5.0
DAPI
Review from L.S.  |  Source: Yelp  |  Jan 18, 2021

I am not exaggerating when I say that Dr. Andrea Hui Austin is a LIFE CHANGER. I’ve been seeing her for almost two years now for treatment of my rosacea and acne and skin is clearer than it’s ever been, clearer than I ever hoped it would be. I first started seeing Dr. Austin in 2019, a few months after I turned 31. I’d been diagnosed with rosacea in middle school and had otherwise had fairly clear skin until I reached college. In college, I started breaking out more and more frequently until my acne was basically chronic. Some people in my family had late-bloomer acne, so I told myself it would probably just clear up as I got older, and I tried to take the best care of my skin that I could in the meantime. I tried every OTC treatment under the sun, went on different diets, and saw a series of dermatologists who put me on a range of topical medications and oral antibiotics. Nothing made much of a difference and by my late 20s I’d was so close to giving up and resigning myself to having bad skin for the rest of my life, although it made me feel miserable.That’s when I realized that the one thing I hadn’t tried was seeing a dermatologist who specializes in treating rosacea. I did some googling and Dr. Austin’s name came up again and again, so I scheduled a consult. My expectations weren’t high, given how little luck I’d had before. But Dr. Austin completely blew me away in the consult. Not only was she able to explain why my rosacea was causing these breakouts, but I was blown away by her empathy; she started the appointment by asking me to tell her about my history of rosacea and acne and after I went through the litany of things I’d tried she said, "I’m so sorry you had to go through that." It made me tear up to feel like someone cared and understood how much having bad skin can take a toll on self-esteem.She started me on a routine of oral medication and new topical skincare products, and did an excellent job of answering all my questions and explaining how each product or medication worked and why it was necessary. I noticed a difference in my skin within weeks, and once the breakouts were more under control we began a series of laser treatments to help tame the rosacea. As my skin continued to heal and improve, the treatments became less frequent, and I’m now at the point where I only have them a few times a year. My skin has healed enough that she’s also able to address the scarring I have from acne and, honestly, that’s a milestone I never thought I’d reach until I started working with her. She’s continued to be a thoughtful and kind person, celebrating the milestones with me as my skin healed, remembering details about my personal life, and engaging me in conversation during the treatments; I feel like she really cares.As a bonus, the whole BACD staff is competent, professional, and friendly. They keep things running smoothly, call/email back quickly, and have a very flexible auto-ship program that sends my topical products to me four times a year. BACD has done a sterling job of adapting to the pandemic--they’ve put up signage, spaced out appointments, created physical distance in the waiting room, and changed their payment process so you pay in the treatment room. I’ve noticed some other places get lax with these types of measures as the pandemic has gone on, but BACD has been incredibly consistent, which I appreciate.If you have rosacea and acne, Dr. Austin is your gal. She’s truly and completely changed my skin in a way I never thought possible. I highly, highly recommend her!(The photos I’ve included from her office are from before the acne scarring treatment; the personal photos I included are after one acne scarring treatment. No digital filters, no makeup or concealer in any of these photos!) More

5.0
DAPI
Review from W.T.  |  Source: Yelp  |  Sep 16, 2020

I highly recommend Dr. Steven He. I have had melasma and Nevi of Ota from on my cheeks and temples for the past 15 years. I’ve tried treatments from other dermatologists, including hydroxychloroquine cream, with no improvement. I’ve also met with other laser treatment centers, who presented cookie cutter treatments. However, I’ve seen friends and family get rebound hyperpigmentation on their face from aggressive dose of laser therapy. For Asian skin, sometimes the dose of laser and strength of chemical peels have to be adjusted due to skin sensitivity. As an Asian female physician, I was cautious about who to trust. I chose Dr. He because I heard he has lots of experience with Asian American patients. I started seeing him a few months ago, and I am extremely confident in his skills. He is thoughtful about his approach and tailors his treatment plan to the individual patient. I have had 5 treatments, starting with chemical peels to remove superficial melasma, and now transitioned to laser treatments for the darker spots. The spots have significantly lightened. I recently saw my family, who had been hounding me for years about my spots, and they could not even notice the spots! I am extremely satisfied with Dr. He’s care. He is a knowledgeable, conscientious, effective physician. More

5.0
DAPI
Review from J.B.  |  Source: Yelp  |  Oct 22, 2020

Dr. Steven Y. He is absolutely amazing! I have visited several dermatology offices around the country and Dr. He is the first to really make a difference and listen to my concerns no matter how big or small. If you have Rosacea (honestly any skin concern run to Dr. He!) I have had 3 vbeam laser treatments by him and always feel at ease under his care. I appreciate his vast knowledge, and attention to detail. I ask many questions and I never feel rushed. He takes his time and really cares about his patients. Just recently he even noticed a mole I had never noticed while he was doing treatments and cares not only about the cosmetic side of dermatology but the true health and safety of your skin. I notice a huge difference in my rosacea and can’t wait to continue more treatments under his care. He has a less is more approach, and patience which I appreciate. Thank you Dr. He for helping my skin glow and making me feel my best without any makeup! More

5.0
DAPI
Review from L.C.  |  Source: Yelp  |  Feb 14, 2021

I have been seeing Dr. Austin for almost 3 years now for acne scars treatment and my skin is totally transformed.  People think I look at least 10 years younger than my age. I would say that my acne scars have been improved by 80% after multiple sessions of tca cross and laser genesis.  Most of my ice pick scars have filled in.  Recently I also had Fraxel laser to improve the shallow scars , black spots, and overall skin texture.  Dr. Austin is amazing and she cares about her patient.  She would call me after the procedure to make sure that I was doing fine.  She also responded very quickly on all my questions related to post-procedure.  Now my skin has been improved further after fraxel laser.  I will continue to see Dr. Austin for other treatments to keep my skin young and heathy so I don’t age.  Thank you Dr. Austin and her team.  I also wanted to express my appreciation for Mary Krempa who has been doing my laser hair removal for.  Now that my skin is so soft.  I am happy with the results. More

5.0
DAPI
Review from ?.M.  |  Source: Yelp  |  Feb 20, 2020

A miracle in San Francisco!! I moved from the East Coast, and so was fairly spoiled with some of the best cosmetic dermatologists in the U.S. However, now my concern is what on earth I will do WITHOUT Dr. He if he ever leaves the Bay Area. I can't say enough how lucky we are to have someone with that kind of natural artistry with filler here. He both incredibly knowledgeable and patient-focused, tailoring treatments and regimens to fit needs/budget and responding to last-minute skin care "emergencies" or concerns. If you are considering Botox, Filler, laser treatments, or peels and are in the Bay Area, I would DEFINITELY give BACD a call. More

*Individual results are not guaranteed and may vary from person to person. Images may contain models.