Patient Reviews
About Patient Reviews
We value all of our patients and their individual needs. At Bay Area Cosmetic Dermatology, we want you to make the most informed decision to achieve your cosmetic goals. Choosing the best procedure and physician for you is an extremely important decision, and we invite you to read about previous patients’ experiences and better understand the quality treatment you will receive from our board-certified dermatologists. Each of our medical professionals value your journey and want to ensure you feel as comfortable and confident about your decision as possible.
Reviews for Laser Skin Resurfacing Procedures in San Francisco, CA
"Dr. Welsh is the consummate skin care professional. She is thorough and inquisitive, extremely knowledgeable and informative. Her genuine concern for her patients is clear; and it is the hallmark of her practice. She is as lovely as she is brilliant. BACD treatment rooms share the widest possible variety of equipment designed to treat skin ailments. This investment by Dr. Welsh ensures that each patient will receive the specific and individual care best for the problem that brought them to her. If I could think of how to recommend her more highly, I would. I am grateful for the time Dr. welsh has accorded my family and me."
"Dr. Austin is amazing! Throughly explains all treatment options, the science behind them, which has made compliance a breeze. I have been coming to her for a year now and I get compliments WEEKLY on my skin. She has reduced my skin care routine by half and I have better skin because of it. I can’t say enough about it her and her team"
"I have been seeing Dr. He and the staff at BACD for over a year now and it has been a very pleasant experience. I will continue to come back and likely have my husband sign up as a patient soon as well to address some of his skin needs. After all of the things I put my skin through, I am so grateful to work with someone so warm and thoughtful! He is the last person to try to sell you services and listens intently to your needs. He’s also highly knowledgeable and excellent at getting to the root cause of your issues, which I really appreciate — I am very fortunate to have a simple effective skin care routine thanks to him which is aligned with my lifestyle and needs."
"Dr. Austin is AMAZING. Always does incredible work and is so sweet. This institution really prides itself in being a leader in skin care and health. I recommend this place to all of my friends!"
"Professional from check in through numbing process and the clear and brilliant treatment."
"First class cosmetic dermatology. A place that is pleasant to go to and makes the world a more attractive place. Dr. Welsh is always fun to be around and knows what she is doing. Rare in the world of skin care!"
"I flew from Boston to see Dr. Austin and it was absolutely worth it! Hands down, I get the best outcome and value every time I visit BACD and I’ll be back!"
"…new to the clinic and all of the procedures and products…I felt very vulnerable coming, after being told by another doctor that my skin was too far gone in the aging process to do anything other than a facelift…I went to see Dr. Austin for a second opinion and she was certain she could help…my skin, appearance and confidence were boosted by my first treatment, and now I’m committed to on-going maintenance with her expertise guiding me…I need a fair amount of reassurance because the whole anti-aging process can be a slippery slope …Dr. Austin’s patient care is as important to me as treatment…"
"The staff and Dr. Welsh are amazing. They care about the outcome, healthy preventative skin care routines and are the best in the business."
"Dr. Welsh has really gone above and beyond to address the previous issues and I am completely satisfied with the improved strategies that she and her team had implemented. They were professional and kind in their interactions and the therapies that were recommended truly embodied good patient care that I had come to know from her practice for more than 20 years. Thank you Dr. Welsh. Kudos!! ------------------------------------------ Of my 20+ years with Dr. Welsh and her team, I felt this visit was the least satisfactory. The front desk receptionist seemed reluctant to answer any more than 2 questions. From the getgo, the MA focused on pushing skin care products the whole time rather than assess my visit intent. Subsequently, when Dr. Welsh came in, she really did not spend much time asking which areas I intended to plan on having improved upon. Maybe she thought the MA already elicited the data? Given the above, the 2 usual trouble areas that usually gets the procedure got left out. Then one of the newer procedure went awry and I was supposed to follow the area carefully so it won't form a blister, otherwise I will have to return to get it fixed. I had to ask for new ice bags for the pain as no refills were offered. Finally, the billing needed to be adjusted several times as a few major miscalculations happened, luckily spotted by the MA (I don't really know who is counting / tallying what/how much products were used during the procedure). They were cleaning the room before I was ready to go. Sadly, the visit felt rushed, less friendly and there was notably less attention to details from staff and clinician compared to my previous visits."
"Katy was wonderful! Very attentive and thorough, super friendly. I hope to see her again for any future laser treatments! Thank you, Katy!"
"The team at Bay Area Cosmetic Dermatology is incredible. If you’re a celebrity or an every day person looking to take excellent care of your skin, the staff at BACD will treat you the same either way. I have been to a diverse set of dermatologists over the past 15 years and BACD is definitely the absolute best. I am under the care of Dr. Welsh and Dr. Austin, who both stay on the forefront of technology and look out for you without plumping you beyond recognition or pushing services and products on you. They are the best of the best and you can count on personable, high end, quality attention and expertise. Thank you, Dr. Welsh and Dr. Austin, for supporting my commitment to my self and to my skin care!"
"Katie and Bianca were great! I was a bit apprehensive about having Fraxel, but the prep was excellent (I was very numb), and there was very little pain. They answered all of my questions, and sent me home with detailed aftercare instructions. I look forward to seeing great results as the healing unfolds over the next few weeks, revealing my new, fresh face. Thanks, BACD!"
"I have been seeing Dr. Austin for 4 years now. I initially saw her when I was experiencing some difficult to treat acne in my early 20s. She listened to my concerns and really educated me on proper skin care. Since then she has continued to help provide new products/recommendations based on my needs at that time. I have also been seeing her for filler and botox treatments for the past two years. She has always listened to what I wanted and given me incredible results. She keeps things natural and really has an amazing eye for the face and facial structure. Beyond her work, she is a really incredible doctor. Her bedside manner is unparalleled and she is always evidence based in her practice. She is a beautiful person who works hard to help others feel beautiful. 11/10 would recommend."
"5 stars for Dr. Kathleen Welsh. She has performed numerous procedures on me for the past 20 years; from fillers to laser abrasions etc. I went to someone more inexpensive in the past and had to return to Dr. Welsh to correct the work. When you ask her opinion she will give you an honest assessment."
"This review is long overdue! Dr. Austin is incredible at treating rosacea!! Dr. Austin has been life changing for me and my skin. I found her online from searching frantically for someone for years in the Bay who had experience working with rosacea. Rosacea started for me in my early 30s, what felt like out of no where during grad school. After trying many other things, including strictly cutting out foods that were irritating I was still having intense rosacea breakouts. Dr. Austin took pictures, explained what was happening and we went over my skin routine. I learned how there are different types of rosacea, she explained what can irritate it (which can include natural oils!) and then she gave me a very specific skin care routine with products. I saw results almost immediately after using sticking to the topical routine. I recently saw her after 3 years of sticking to my regimen and my skin has greatly improved. I flare maybe a few times a year with stress but it will usually go away that day with combo ointment meant for rosacea. I have even seen lines on my forehead go away with one of the topicals, an added bonus! She is also very encouraging, has a warm bedside manner. If you have been dealing with skin issues and the confidence behind that look no further, Dr. Austin is worth it!"
"Dr. Andrea Austin removed some severe sun spots using an alexandrite laser treatment. I was advised to expect up to three treatments to remove all the damage, but the first application yielded such dramatic results, I did not need any additional ones. After the initial application, I looked like I had chicken pox, but after the scabs healed, my skin looked radiant! I would definitely trust Dr. Austin. She understands Asian skin (she is Asian herself) and is very experienced. KZF"
"I have been seeing Dr. Austin for almost 3 years now for acne scars treatment and my skin is totally transformed. People think I look at least 10 years younger than my age. I would say that my acne scars have been improved by 80% after multiple sessions of tca cross and laser genesis. Most of my ice pick scars have filled in. Recently I also had Fraxel laser to improve the shallow scars , black spots, and overall skin texture. Dr. Austin is amazing and she cares about her patient. She would call me after the procedure to make sure that I was doing fine. She also responded very quickly on all my questions related to post-procedure. Now my skin has been improved further after fraxel laser. I will continue to see Dr. Austin for other treatments to keep my skin young and heathy so I don’t age. Thank you Dr. Austin and her team. I also wanted to express my appreciation for Mary Krempa who has been doing my laser hair removal for. Now that my skin is so soft. I am happy with the results."
"I am not exaggerating when I say that Dr. Andrea Hui Austin is a LIFE CHANGER. I’ve been seeing her for almost two years now for treatment of my rosacea and acne and skin is clearer than it’s ever been, clearer than I ever hoped it would be. I first started seeing Dr. Austin in 2019, a few months after I turned 31. I’d been diagnosed with rosacea in middle school and had otherwise had fairly clear skin until I reached college. In college, I started breaking out more and more frequently until my acne was basically chronic. Some people in my family had late-bloomer acne, so I told myself it would probably just clear up as I got older, and I tried to take the best care of my skin that I could in the meantime. I tried every OTC treatment under the sun, went on different diets, and saw a series of dermatologists who put me on a range of topical medications and oral antibiotics. Nothing made much of a difference and by my late 20s I’d was so close to giving up and resigning myself to having bad skin for the rest of my life, although it made me feel miserable.That’s when I realized that the one thing I hadn’t tried was seeing a dermatologist who specializes in treating rosacea. I did some googling and Dr. Austin’s name came up again and again, so I scheduled a consult. My expectations weren’t high, given how little luck I’d had before. But Dr. Austin completely blew me away in the consult. Not only was she able to explain why my rosacea was causing these breakouts, but I was blown away by her empathy; she started the appointment by asking me to tell her about my history of rosacea and acne and after I went through the litany of things I’d tried she said, "I’m so sorry you had to go through that." It made me tear up to feel like someone cared and understood how much having bad skin can take a toll on self-esteem.She started me on a routine of oral medication and new topical skincare products, and did an excellent job of answering all my questions and explaining how each product or medication worked and why it was necessary. I noticed a difference in my skin within weeks, and once the breakouts were more under control we began a series of laser treatments to help tame the rosacea. As my skin continued to heal and improve, the treatments became less frequent, and I’m now at the point where I only have them a few times a year. My skin has healed enough that she’s also able to address the scarring I have from acne and, honestly, that’s a milestone I never thought I’d reach until I started working with her. She’s continued to be a thoughtful and kind person, celebrating the milestones with me as my skin healed, remembering details about my personal life, and engaging me in conversation during the treatments; I feel like she really cares.As a bonus, the whole BACD staff is competent, professional, and friendly. They keep things running smoothly, call/email back quickly, and have a very flexible auto-ship program that sends my topical products to me four times a year. BACD has done a sterling job of adapting to the pandemic--they’ve put up signage, spaced out appointments, created physical distance in the waiting room, and changed their payment process so you pay in the treatment room. I’ve noticed some other places get lax with these types of measures as the pandemic has gone on, but BACD has been incredibly consistent, which I appreciate.If you have rosacea and acne, Dr. Austin is your gal. She’s truly and completely changed my skin in a way I never thought possible. I highly, highly recommend her!(The photos I’ve included from her office are from before the acne scarring treatment; the personal photos I included are after one acne scarring treatment. No digital filters, no makeup or concealer in any of these photos!)"
"Dr. Steven Y. He is absolutely amazing! I have visited several dermatology offices around the country and Dr. He is the first to really make a difference and listen to my concerns no matter how big or small. If you have Rosacea (honestly any skin concern run to Dr. He!) I have had 3 vbeam laser treatments by him and always feel at ease under his care. I appreciate his vast knowledge, and attention to detail. I ask many questions and I never feel rushed. He takes his time and really cares about his patients. Just recently he even noticed a mole I had never noticed while he was doing treatments and cares not only about the cosmetic side of dermatology but the true health and safety of your skin. I notice a huge difference in my rosacea and can’t wait to continue more treatments under his care. He has a less is more approach, and patience which I appreciate. Thank you Dr. He for helping my skin glow and making me feel my best without any makeup!"
"I highly recommend Dr. Steven He. I have had melasma and Nevi of Ota from on my cheeks and temples for the past 15 years. I’ve tried treatments from other dermatologists, including hydroxychloroquine cream, with no improvement. I’ve also met with other laser treatment centers, who presented cookie cutter treatments. However, I’ve seen friends and family get rebound hyperpigmentation on their face from aggressive dose of laser therapy. For Asian skin, sometimes the dose of laser and strength of chemical peels have to be adjusted due to skin sensitivity. As an Asian female physician, I was cautious about who to trust. I chose Dr. He because I heard he has lots of experience with Asian American patients. I started seeing him a few months ago, and I am extremely confident in his skills. He is thoughtful about his approach and tailors his treatment plan to the individual patient. I have had 5 treatments, starting with chemical peels to remove superficial melasma, and now transitioned to laser treatments for the darker spots. The spots have significantly lightened. I recently saw my family, who had been hounding me for years about my spots, and they could not even notice the spots! I am extremely satisfied with Dr. He’s care. He is a knowledgeable, conscientious, effective physician."
"I have been a patient of Kathleen Welsh for a few years now and I will continue to go back to her for years to come. Dr. Welsh helped me clear my severe hormonal acne through both topical medications and oral medications. I have also received laser treatments to clear the scarring and redness caused by my acne. Fr. Welsh is the most understanding, kind, and smart doctor I have seen and I highly recommend her to anyone in anyone in need of dermatology services."
"A miracle in San Francisco!! I moved from the East Coast, and so was fairly spoiled with some of the best cosmetic dermatologists in the U.S. However, now my concern is what on earth I will do WITHOUT Dr. He if he ever leaves the Bay Area. I can't say enough how lucky we are to have someone with that kind of natural artistry with filler here. He both incredibly knowledgeable and patient-focused, tailoring treatments and regimens to fit needs/budget and responding to last-minute skin care "emergencies" or concerns. If you are considering Botox, Filler, laser treatments, or peels and are in the Bay Area, I would DEFINITELY give BACD a call."
"Dr. Austin is a miracle worker! When I came to her, I was desperate to fix my acne, and I did not even think it would be possible to be a no makeup girl again... Fast forward like 6 months and Dr. Austin proved me wrong!! Not only did pimples stop (even those deeeep boys!), but then she began process of resurfacing my skin to get rid of scarring and leftover redness. I cannot believe how refined the texture of my skin is now!!!! Literally it's like I got a skin transplant, and keeps getting progressively better the longer I stick with our regimen (have been seeing her for years now!). After seeing how much Dr. Austin was helping my acne, I decided to switch to her for all my injectable needs too... holy crap. I've been reverse aging ever since !!!!!!!!!!!! She gets max results but is MASTER at keeping it just natural enough Dr. Austin always takes the time to understand the look I want, and I feel like a goddess every damn time I leave her office!!"
"Anyone who's struggling with acne problem, please come to see Dr. Austin! My skin was so much better after the first month visiting here, and now I can walk outside with my bare skin and feel confident about it (of cause I'll still need my eyebrows). Dr. Austin was very patient at explaining the two types of acne I had and recommended a new skincare regiment and prescription pills targeting at those different problems. I never thought washing my face with just water in the morning can have such a big improvement to my skin. If you come to see Dr. Austin, I'm sure she'll recommend even more skincare tips and treatments that will help to improve your skin! Beside Dr. Austin, all the people working here are so nice to chat with. Mary who did my Laser Genesis, Claire who did my Hydro Facial. They are all so professional at doing those treatments and taking care of the skin. Thanks to all of them, my skin has improved so much!"
"I've been a patient of Dr. Welsh for 20 years. I'm a man in my 70's, and until age 50 had never given a thought to skin care beyond a moisturizer. I've a northern European complexion aging on the California coast. I was originally referred to her by my cosmetic surgeon for laser treatments to augment the healing of scars and hair removal. Dr. Welsh achieved quick results and offered sound advice on skin maintenance which has reversed a lifetime of neglect. I noticed the improvement immediately. Her care has been exacting, artful and extraordinary, and my skin - young for my years - attests to her skill. She has frequently advised against procedures I thought "maybe should try?" I have reaped benefits, mainly from fillers Dr. Welsh recommended, including lip enhancement. Most important: Nothing about my appearance has ever looked "altered." My most recent treatment - Hydrafacial - produced amazing immediate results. Her staff is professional and warmhearted. I'm a big fan!"
"Dr. Hui is a master at what she does. I've sent friends and family to her for years and all of them have been happy with the results of her recommendations and treatments (fillers, botox, laser treatments, surgery). She has an incredible eye and a gentle hand. In addition, she has been nothing short of professional, personable and truly caring towards her patients. She has the ability to make you feel completely taken care of and for that reason, she's my go to dermatologist."
"I can't believe it took me this long to write a review on Dr. Welsh and Bay Area Cosmetic Dermatology. I have been a patient of Dr. Welsh's going on 10 years and I can't imagine seeing anyone else. When I first started going, the office was a lot smaller, but all the expanding hasn't changed the service I get there. Every time I see Dr. Welsh she is so kind and thoughtful, and she has really changed my life. I have had bad cystic acne since around 19, and she openly admitted I had one of the worst cases she had seen. It was painful and heartbreaking and I thought it was hopeless. In the many years I've been going to her, we have worked together until finally finding treatment that worked well, and I am so thankful. I go a few times a year for laser treatments and fillers for residual scarring (shout out to Nurse Mary who is probably the nicest person on the planet and an absolute wizard with lasers, and she genuinely cares about all of her clients). Dr. Welsh has always been considerate of my budget (I'm a nonprofit worker, while I know most of her clients are probably closer to the 1%) and has worked with me when my skin condition needed more for less. I am lucky to have found them so long ago and can't recommend them higher!"
"I'm 46 and have been planning on visiting a dermatologist for a few years to have an increasing number of broken veins and milia sorted. Dr Hui was recommended by a friend and I finally made time for an appointment. What a revelation. It transpired I have rosacea, not broken veins, and a combination of a monthly tablet and daily cream have basically cleared it up (this has also had the side benefit of reducing irritation I had in my eyes which is also caused by rosacea, so double win). I had eczema on my face in my 20's and have always been very wary of new skincare regimes after finding a handful of over the counter creams that didn't aggravate it. Dr Hui prescribed and provided samples of a proposed regime which within days cleared up some inflammations and made my skin look 10X better. I've now had 2x laser for light resurfacing and to sort a few veins that became visible when the rosacea cleared. It requires a few days working from home/weekend (I look a bit like a chipmunk for 4 days), but the impact on my skin texture and tone is incredible. I've dropped all but a touch of concealer (vs full foundation) and there is a noticeable improvement in small wrinkles as well. All in all, I wish I'd done this 10 years earlier!! Dr Hui has a fabulous manner, is super efficient, and works with your schedule in terms of treatments/what you can incorporate into your working life. I cannot recommend her too highly."
"I started seeing Dr. Hui (now Austin) in June 2018. So far, I'm very satisfied with the result. I suffered from acne as a teenager which lead to many scars on my face. I have tried so many different treatments including dermabrasion, CO2 laser, chemical peels, photo facial, micro-needling, etc. in the past 20 years to improve the large pores and scars. However, some of the treatments made my skin even worse than before and also left more scars on my face. My skin became extremely sensitive and was prone to scarring after break out. The micro-needling helps to improve some shallower scars but not the deep ice pick scars. I was so discouraged but I don't want to live with scars for the rest of my life. I'm so lucky that found Dr. Hui. She outlined a treatment plan for me. She recommended some skin care products, Laser Genesis and TCA Cross. At first, I was skeptical but I wanted to give it a last try. At the consultation appointment, Dr. Hui performed the TCA Cross on 5 test spots. She did not charge me extra for the test spots other than the consultation fee. So far, I had 2 treatments of Laser Genesis and TCA Cross. I've been following her face regimen and using all the products she recommended. I still need to do a few more sessions but I can see a great improvement in my skin. Most of the scars that have been crossed are much shallower and smaller than before. There are a few ice pick scars have completely filled in. I couldn't believe it because those scars were on my face for 20+ years. TCA cross has shown me the most improvement on my scars of anything I have done before. The patches on my skin are gone and my skin is much firmer. I will confine this treatment until all my scars are filled in. Please keep in mind that the scars may look worse when the scars first fall off but they will continue to fill in and heal over time. The process can take from 2-6 months after the treatment. Please be patience. Dr. Hui and NP Mary are amazing. I highly recommend Dr. Hui for those who are suffering from acne scars."
"Dr. Austin saved my skin (and my life!) I started seeing Dr. Austin in May, when I was really frustrated and at a breaking point after dealing with severe cystic acne for quite some time. It got so bad that even leaving my house was a struggle. After a quick consultation, Dr. Austin got down to business. She wrote out a clear, easy-to-follow, thorough skincare routine that required topical products & an oral prescription. I left feeling very hopeful for the first time in forever. By July, my skin had cleared up to the point where I felt comfortable leaving my house again with minimal makeup. Once we stopped the breakouts, I did two rounds of V-Beam Laser to address my scarring. Most recently, I went in for my first round of Laser Genesis. It is now October, and I can finally say that I am 100% makeup free! Hardly any remaining scars, no active cysts. Clear, glowing skin thanks to Dr. Austin and her team, who gave me my confidence back. I now have coworkers coming up to me, complimenting my skin and asking what I do for it. I have recommended Bay Area Cosmetic Dermatology (Dr. Austin specifically) to three people. I would recommend her to a stranger; she is the best of the best, and I cannot thank her enough. I am so thankful I found her!!!"
"My experience at Bay Area Cosmetic Dermatology has truly been exceptional. Having very fair skin, sun damage and redness have been constants for most of my life. After laser treatments with Garrett Forrest, my skin looks better than I thought possible. She was empathetic and did a great job articulating what practices to add to my daily routine to keep my [now perfect] skin. Highly recommend!"
"For more than a decade, I've been suffering severe acne and its scarring. I tried multiple over-the-counter medication and department-store skincare, but none of them are working. End of 2016, I decided to ask for professional help. I carefully searched & compared ALL DERMATOLOGISTS IN THE BAY AREA, read all the reviews and looked for recommendations. Finally, I decided to choose Dr. Hui, based on majority positive reviews, current skin-technology, and personalized treatments-tailored to patients' skin. Oh boy, months later... If I have to summarize it in a sentence: I am VERY GLAD choosing Dr. Hui and her staff. 9 months after seeing her, my skin is clearer, brighter and smoother. I usually shy away from group pictures or wefie (I am barely do selfie), but lately I am happy with my friends' wefie pictures- my skin looks much better. My friends start complementing my skin, and of course my confidence is up. If I can leave few tips, here they are: 1) Skincare takes time. Wrt to skin, it is not instant. It is like going to gym or diet, it takes time to gain muscle/lose weight. 2). Be honest and bring your expectation with dermatologist (in this case, Dr. Hui). She will work with you and for you. That includes fees, timeline, expected/unexpected results, upcoming work/personal trips, etc. 3). Don't skip! Be patience & follow Dr Hui's instructions and suggestions. If I haven't follow them (e.g., V-beams), and fast-forward it to the following 4 months treatment (e.g., fraxel), most likely my skin would not be ready, and might get worse."
"For more than a decade, I've been suffering severe acne and its scarring. I tried multiple over-the-counter medication and department-store skincare, but none of them are working. End of 2016, I decided to ask for professional help. I carefully searched & compared ALL DERMATOLOGISTS IN THE BAY AREA, read all the reviews and looked for recommendations. Finally, I decided to choose Dr. Hui, based on majority positive reviews, current skin-technology, and personalized treatments-tailored to patients' skin. Oh boy, months later... If I have to summarize it in a sentence: I am VERY GLAD choosing Dr. Hui and her staff. 9 months after seeing her, my skin is clearer, brighter and smoother. I usually shy away from group pictures or wefie (I am barely do selfie), but lately I am happy with my friends' wefie pictures- my skin looks much better. My friends start complementing my skin, and of course my confidence is up. If I can leave few tips, here they are: 1) Skincare takes time. Wrt to skin, it is not instant. It is like going to gym or diet, it takes time to gain muscle/lose weight. 2). Be honest and bring your expectation with dermatologist (in this case, Dr. Hui). She will work with you and for you. That includes fees, timeline, expected/unexpected results, upcoming work/personal trips, etc. 3). Don't skip! Be patience & follow Dr Hui's instructions and suggestions. If I haven't follow them (e.g., V-beams), and fast-forward it to the following 4 months treatment (e.g., fraxel), most likely my skin would not be ready, and might get worse."
"I have been seeing Dr. Welsh (who was initially recommended to me by my primary care physician) since 2007 for fillers, and more recently, Botox, between once and twice a year. Additionally, two years ago I had an intensive peel and spots on the backs of my hands treated, and last year, a light peel. Although it seems counter-intuitive, I am now paying less per visit than I did ten years ago; I don't need as much! I also am not trying to look decades younger, only slow the external manifestations of aging. This goal is exactly what Dr. Welsh continues to achieve. The work is subtle, yet I am always met with disbelief when I tell people I am fifty-eight. (I should add that I have been using Retin-A since I was thirty, and Dr. Welsh says this makes a huge difference.)Since Dr. Hui has come on board I have seen her once for fillers, with the same excellent results. I wanted to get another intensive peel this year, which Dr. Hui administered eight days ago. The product Dr. Hui currently uses has a much quicker turn-around than the previous two-week period. The treatment is, as Dr. Hui characterized it, "spicy." But the three chili peppers level lasts only for a minute, and my face felt completely normal an hour later. I've been slathering my face with Aquafor (and sunscreen when I am outside) and the peeling has ended. I was a bit concerned as my face peeled much more rapidly than with the previous treatment, but when I saw Dr. Hui for a check-in yesterday she reassured me that this was normal for the new product. I currently have patches of redness in varying size and shade over about a third of my face that will fade over the next three to four days. The skin is beautiful, and I won't feel the need to wear make-up. I am very pleased with the results--at a much lower cost than Fraxel laser treatments.Drs. Welsh and Hui have stellar educations and credentials, yet are down-to-earth. They love their work and it shows. Over ten years I have had only warm, professional interactions with staff, and never once felt pressure to buy products. I have watched my skin and appearance improve under Dr. Welsh's thoughtful care, and am happy that the equally attentive Dr. Hui has joined her. I am looking forward to the next ten years!"
"I have been seeing Dr. Welsh (who was initially recommended to me by my primary care physician) since 2007 for fillers, and more recently, Botox, between once and twice a year. Additionally, two years ago I had an intensive peel and spots on the backs of my hands treated, and last year, a light peel. Although it seems counter-intuitive, I am now paying less per visit than I did ten years ago; I don't need as much! I also am not trying to look decades younger, only slow the external manifestations of aging. This goal is exactly what Dr. Welsh continues to achieve. The work is subtle, yet I am always met with disbelief when I tell people I am fifty-eight. (I should add that I have been using Retin-A since I was thirty, and Dr. Welsh says this makes a huge difference.) Since Dr. Hui has come on board I have seen her once for fillers, with the same excellent results. I wanted to get another intensive peel this year, which Dr. Hui administered eight days ago. The product Dr. Hui currently uses has a much quicker turn-around than the previous two-week period. The treatment is, as Dr. Hui characterized it, "spicy." But the three chili peppers level lasts only for a minute, and my face felt completely normal an hour later. I've been slathering my face with Aquafor (and sunscreen when I am outside) and the peeling has ended. I was a bit concerned as my face peeled much more rapidly than with the previous treatment, but when I saw Dr. Hui for a check-in yesterday she reassured me that this was normal for the new product. I currently have patches of redness in varying size and shade over about a third of my face that will fade over the next three to four days. The skin is beautiful, and I won't feel the need to wear make-up. I am very pleased with the results--at a much lower cost than Fraxel laser treatments. Drs. Welsh and Hui have stellar educations and credentials, yet are down-to-earth. They love their work and it shows. Over ten years I have had only warm, professional interactions with staff, and never once felt pressure to buy products. I have watched my skin and appearance improve under Dr. Welsh's thoughtful care, and am happy that the equally attentive Dr. Hui has joined her. I am looking forward to the next ten years!"
"I can highly recommend Dr. Hui as a skilled, patient and compassionate dermatologist. The combo gel that she prescribed for my rosacea, that I was very reluctant to try, has made a tremendous difference in the texture of my skin. In addition, she also performed laser treatments for redness. The results are quite remarkable and my condition continues to improve under her care. She's probably as close to a cure as you can get."
"I suffered from melasma for about 5 years after 2 fraxel treatments. I went to two doctors for melasma consultation , but they only pushed for those expensive laser. I was hesitant to do any laser as it was the cause of my melasma and the result can be unpredictable. Basically, I just lost all hope and accepted my fate until I met Dr. Hui! Dr. Hui gave my life back to me!!! I am reborn !!! Before meeting Dr. Hui, I was depressed , and I lost a lot of valuable family times. I didn't want to go on any vacation because all I worried was my face. I was scared to go out during summer time because of the sun exposure. I decided to see Dr. Hui after all the 5 stars reviews on the internet. I travel 120 miles to see Dr. Hui, but I must say I'm a lucky girl because I am finally in good hands! Dr. Hui is honest, compassionate, competent, skilled and knowledgeable. She is up to date on the latest treatment, and she puts patient's safety as her top priority, which is hard to find in the beauty industry these days!! She assessed my previous treatments and came up with a comprehensive treatment that treats me internally & externally! She explained the treatment plan to me and told me other options in case if those fail. She gave me a oral medication which costs less than $10 with my insurance! She introduced a better sunscreen to me to prevent formation of new brown spots. Her office has special formulated Retin-A that will further help with lightening the spot. I am happy to stop using hydroquinone since it was causing redness to my skin & it can't be used on a long term basis. Dr. Hui put me on a safe lightening serum that doesn't cause any irritation to my skin. Within 3 weeks of her regimen, I was comfortable to go out in the public without any makeup !!!! I used to spend 20 minutes putting on makeup & concealer and still looked horrible. Now, my routine is less than 5 mins!!! I am now in the third month of treatment , and my skin improved so much without any procedure! I plan to have a few chemical peels to get rid of those residual pigment. I feel liberated !!!! I am finally being back to myself!! I begin my day with a big smile to myself in the mirror , and it would not have happened if it wasn't for Dr. Hui! Dr. Hui gave me a second chance in life! Not only does she reverse the damage from the laser, I am now on my way to a better version of me. My skin is smoother and healthier than before my melasma. My self-esteem is back up, and I'm no longer depressed. Words can't express my gratitude towards Dr. Hui. For those of you who are suffering from any kind of skin problem, I highly recommend you to see Dr. Hui. Even if you have no major skin concern, Dr. Hui can take your skin to the next level. My sister, who has good skin, started to see Dr.Hui after seeing my dramatic results. She said her pores are smaller, and she has a nice glow now!!! Thank you Dr. Hui for giving my life and my family life back to me!!!"
"Bay Area Cosmetic Dermatology and especially Dr. Hui is the best dermatologist around!! Anything concerning the skin go to Dr. Hui - absolutely 1000% worth the investment.I first went to Dr. Hui due to a psoriasis flare up and I wanted to have a skin consultation since I am getting married. I had suffered from psoriasis for the last 10 years, visiting multiple dermatologists, with an itchy scalp, skin flakes constantly. Dr. Hui quickly identified that the reason I was not getting better is that I have psoriasis along with seborrheic dermatitis. She took the time to explain to me exactly what that meant, tips for avoiding flare-ups and prescribed a treatment plan that fits in with my lifestyle. At no point did I feel rushed and Dr. Hui took the time to answer all the questions I had. Fast forward 4 weeks later, I am completely cleared of all scaly patches and I am no longer reliant on using topical steroids daily for the first time in 10 years. I can even wear black without fear that white flakes would show up all over my clothes. I wanted to lighten the hyperpigmentation around my face due to earlier years of sun damage and Dr. Hui recommended the IPL (Intense Pulse Light) laser treatment. She even took the time to explain why she was recommending the IPL as oppose to other laser treatments so I was informed when making my decision to go ahead with the treatment. After 1 session the majority of my hyperpigmentation is gone! My skin has never looked better. Just this week, I went on a trip and unfortunately developed a large rash all over my body. I was able to call the office and they were very accommodating to getting me an appointment that same day. I went to see Dr. Hui again and it turns out I contacted scabies. Dr. Hui was once again able to put me to ease and recommend an effective treatment plan. It has been about 2 days and I am already starting to see my skin clear.My fiance also sees Dr. Hui for eczema and also had amazing results. Similarly, he went to another doctor before Dr. Hui and never was able to achieve clear skin without skin lesions. After seeing Dr. Hui my fiance's eczema is under control. Dr. Hui is so extremely knowledgeable, caring and patience that you do not have to worry about going to multiple doctor visits without any results and being rushed out the door. I wish I had heard of Dr. Hui and Bay Area Cosmetic Dermatology years earlier. The amount of savings due to having an effective treatment plan and having a doctor that truly cares about your results is invaluable. So thank you to Dr. Hui and Bay Area Cosmetic Dermatology."
"I cannot speak highly enough of Dr. Hui!When I first saw her I was suffering from rosacea and as a result, very sensitive skin. I couldn't use any over the counter products like face wash or moisturizer. I also had a lot of tiny red blood vessels that made me look red all the time. And I always had at least one zit at any given time.Dr. Hui took the time to explain why this was all happening and what she was going to do to help. She answered all of my questions and didn't rush through the appointment like so many other doctors do.She ended up recommending a bunch of products as well as laser treatments. Even after the appointment, she was super responsive when I emailed her in a panic because my skin was out of control.Now, everything is great. The rosacea has cleared and so have the zits. I've had several laser treatments to take care of the red blood vessels and Dr. Hui is great at making them as pain-free as possible.I am happy to say that I barely wear makeup anymore and am no longer self conscious."
"I cannot speak highly enough of Dr. Hui!
When I first saw her I was suffering from rosacea and as a result, very sensitive skin. I couldn't use any over the counter products like face wash or moisturizer. I also had a lot of tiny red blood vessels that made me look red all the time. And I always had at least one zit at any given time.
Dr. Hui took the time to explain why this was all happening and what she was going to do to help. She answered all of my questions and didn't rush through the appointment like so many other doctors do.
She ended up recommending a bunch of products as well as laser treatments. Even after the appointment, she was super responsive when I emailed her in a panic because my skin was out of control.
Now, everything is great. The rosacea has cleared and so have the zits. I've had several laser treatments to take care of the red blood vessels and Dr. Hui is great at making them as pain-free as possible.
I am happy to say that I barely wear makeup anymore and am no longer self conscious."
"I am the frequent customer of Bay Area Cosmetic dermatology clinic. I was seen by Dr. Welsh's new associate a year ago for Kybella for my puffy eye bags and Fraxel Repair for my face. Tell you all my Asian friends, my eye bags haven't come back and my face is still as smooth and as clear as baby cheeks. It seems it get smoother everyday. I used to hate to look at my reflection on the mirror, but now I really happy with the great result of Dr Andrea Hui's skillful and painless procedure on my face. It holds up for one a year now!!!!!!!!!! Another secret is I follow Dr Hui's skin care program to the last detail. No one can guess my age right!!!"
"I visited Dr. Hui for my acne scars due to a life time acne problem. Before that I have been to many dermatologists back at home and in the Bay Area and she is the only one who has diagnosed my skin problem correctly. My face has always been reddish and flushing due to many factors and I thought that those redness was due to my acne scars. She told me I had rosacea, prescribed some amazing products and started applying fractional laser treatment once a month. Even in couple of weeks after I started the treatment, my face started looking totally different, more clear, more even, smoother and more beautiful. My husband and friends realized the difference right away. Even a friend of mine got the name and number of the clinic. I have three more sessions to go with the fractional laser and I need to use the products at least for four more months. Afterwards she might apply another laser treatment for the scars but maybe we will not need to do it. After many years fighting with acne, scars and redness, thanks to her, I have realized that my scars aren't that bad and there is a solution for my skin problems. Moreover, she is a kind of person that you would want to be friends with. She is very sweet and builds trust right away. She explains complex medical issues in simple words, spends sufficient time to explain each step of the treatment and does not rush to leave the room without answering all your questions. I really like her and am very happy that I have finally found a dermatologist that I can consult for many more years."
"Before I started seeing Dr. Hui and Dr. Welsh, I had very oily skin, frequent breakouts and a fair amount of redness and blemishes. I wore cover-up often and carried oil-absorbing sheets with me everywhere. Although I didn't have "severe acne," I was not satisfied with the appearance of my skin, and wished that I didn't need to manage it so much. At Bay Area Cosmetic Dermatology, I have had laser and resurfacing treatments with Dr. Hui, Mary, Claire and Mabel (who are amazing to work with!) and have seen pretty dramatic results in evening my skin complexion and texture, and getting rid of red blemishes. I was initially hesitant to invest in the skin care routine they recommended, as I hadn't had much success with products in the past, but I can honestly say that my skin has never been better. I actually have no problems with oil anymore, and maybe one pimple every few months, which is pretty amazing for me! What sets Bay Area Cosmetic Dermatology apart from other practices I have been to is that they have a tremendous variety of treatments and products available at the office, and the staff is extremely knowledgeable in determining what the specific needs of my skin are and which treatments and products will provide the best results. I genuinely feel that my treatments are customized to me, and not just generic recommendations like I have received in the past. Before I met Dr. Hui and Dr. Welsh, I didn't know that it was possible to change my skin, and not just consistently manage it. It is a relief to have doctors whose recommendations I can trust. I am so grateful to have found this incredible practice, and to finally have skin that I feel confident with! I recommend this practice to anyone!"
"I've been working with Dr. Hui and Chrissy for the past 6 months on a 15 year old surgery scar using Fraxel scan and the results are beyond incredible!! The scar is now flat and almost looks like normal skin. Not only did Dr. Hui recommend the proper course of action, but she has walked me through the process the entire time and has made me feel incredibly comfortable and well taken care of! I HIGHLY recommend going to Dr. Hui and Chrissy."
"Dr. Hui has been a godsend for my rosacea-prone, inflamed, acne-scarred skin that is highly sensitized to pretty much everything. I thought I'd tried every product out there for very sensitive skin (OTC as well as seeing other dermatologists), and had pretty much resigned myself to having to wear makeup every time I left the house so my face didn't look like a splotchy mess. But then I read great reviews about the practice and decided to see Dr. Hui, and my skin has been transformed. I told her my goal was to wear zero makeup, and we've been steadily progressing towards that goal with great results. She made me discard my overly complicated skincare routine and get back to basics. My skincare routine now takes 30 seconds in the morning and 2 minutes at night, and my skin looks so much better in every way. I've been using the products Dr. Hui recommended that have made a huge difference, and have also been getting V-beam laser treatments that have also been significant in getting rid of the diffuse redness throughout my face. My skincare routine is so much more basic than before (no more time-consuming multiple serums and many face masks), but more effective by leaps and bounds. I've also gotten facial hair removal done by Dr. Hui and have seen great results with that. Also wanted to give a big shout out to Mary, one of the nurses at the practice. I had some body laser hair removal done (legs, underarms). She's incredibly professional and personable and makes what's supposed to be a very uncomfortable situation a breeze. Overall, the practice is very well run, everyone's on top of their game, and my skin bears testament to that!"
"About a month ago I wrote a very disappointing review for my services at Bay Area Cosmetic Dermatology-- I must say that I should have checked-in with my Provider prior to writing the review. What I didn't know is that my treatment plan was not complete, that there were more steps to be taken.I just got back today from a visit with Dr. Hui and I am happy to say---that now I understand my treatment plan, I looked at the photos from before my Fraxel treatment and I do see improvement. I'll keep you updated-- but I think I'm on the path of success with my treatment plan. I'm so pleased with my visit and the next steps-- They are really taking care of me! Thanks!"
"I suffered a unfortunate bicycle accident that left me with several unsightly facial scars. Dr.Hui recommended a combination of VBeam and Fraxel treatments that have had fantastic results. She and the team at Bay Area Cosmetic Dermatology have been an amazing help in my recovery process, I feel very lucky to have found them."
"I have struggled with acne and acne scarring since sophomore year of high school (I am now 20). No matter what I tried and who I saw I just couldn't get my acne under control. My skin only worsened when I went off to college. I was so insecure about my skin that I would try to avoid going out in the sunlight or in bright lighting. I even tried to stop looking at myself in mirrors because it made me so self conscious. My skin was affecting my social life and desire to see people in a negative way and was a constant source of stress and anxiety (which only made my acne worse). That is, until I began working with Dr. Hui in the summer between my freshman and sophomore year of college. In the year since meeting Dr. Hui my acne and scarring has improved dramatically. I am now more confident and excited about going out and seeing people.Dr. Hui started me on a very low dose of Accutane and a nighttime retin-a. Her goal was to clear up the acne first and then work on the scarring underneath. When the acne began to clear up, Dr. Hui started doing V-Beam lasers on my scarring. This reduced the red spots on my skin that I had had for years. Before the V-Beam I couldn't remember the last time that I looked at my face and it wasn't a red, blotchy mess. Last week Dr. Hui performed a Fraxel laser on my skin to even out the texture and alleviate more of the scarring. While it has only been a week since the procedure, the results are very noticeable. My skin is much smoother and has less marks from scarring and will only continue to improve over time (according to Dr. Hui). This is the best my skin has looked since starting high school and it is all thanks to Dr. Hui and her MAs Mabel, Chrissy, Isabel, and Euridice. I am now going back to school for the spring quarter with a newfound confidence in my skin. I will continue on the low dose of the Accutane and the nighttime retin-a and hopefully my skin will clear up more every day.In addition to the actual work that she did on my skin, Dr. Hui and Mabel, Chrissy, Isabel, and Euridice were incredibly warm and accommodating. Dr. Hui and her MAs always spent time explaining every detail of my skin regiment to me and answering any questions that I had (no matter how ridiculous). They were very patient and I never felt rushed. Not only were they friendly and fun to talk to in person, but they always responded to my calls and emails (which I used to send constantly) as fast as any doctors office ever has. I cannot recommend Dr. Hui and her team enough. They really care about improving your skin and it shows. I am forever grateful to them for everything that they have done for me."
"Dr. Hui is a miracle worker! I had been on BenzaClin, Differin, and oral antibiotics for almost a decade without much success. Right after my 24th birthday, my skin was worse than ever. I had cystic, hormonal acne all over my chin and my cheeks were always red. Dr. Hui told me not to worry, but I was ready to give up! She created a skincare routine for me and prescribed me spironolactone and doxycycline. Within six weeks, my skin was clearing up. Then, to remove dark spots and discoloring, I got VBeam laser treatments once a month. My skin is now better than I could have ever dreamed of. Dr. Hui went beyond just clearing up my acne. My friends and family can't believe the transformation. It's been an absolute pleasure to come to Bay Area Cosmetic Dermatology. The staff is so nice and helpful and are always available via email or phone for any questions."
"I've been seeing Dr Hui for 2 months now. 2 months ago I had terrible acne but now my skin is very clear. Dr Hui is really knowledgeable. I wanted to do a fraxel laser but she told me I need to get my acne under control first and then do the fraxel. She prescribed some pills and she does extractions when I see her. She also gave me a routine to take care of my skin. My skin has never looked better. I recommend going to her if you want a perfect skin free of acne. Seeing her was the best decision I made and was life changing"
"After much deliberation, i underwent the Fraxel Repair CO2 with Dr Hui, the staff and the procedure were as good as it gets and the results amazing!Dr Welsh's office and facility are state of the art and Dr Welsh is bar none the best in the business."
"My daughter has had a rough road with acne. She has seen approximately 4 different dermatologists since the age of 13 and hadminimal success with her treatments. After going away to college, she thought her skin just may get better as she entered adulthood,unfortunately, the opposite occurred and she developed severe hormonal cystic acne, so detrimental, it affected her daily life and she soonwas not going out to functions to avoid "being seen" and slipping into a bit of a depression. Being a RN in the city, I had heard wonderful things about Dr Hui, so when she washome from college, we booked apt asap. fast forward........almost 6 months later, after specific medications, special topical treatments and laser treatments, my daughter's skin looks AMAZING and she is so happy! No longer hiding behind mounds of makeup or in her room to avoid the public. I recommend Dr Hui on many levels. Not only does she have a wonderful bedside manner, she is an excellent clinician. We can't thank herenough for her amazing care. OH, and added bonus, Dr Hui's Medical assistant, Euridice is absolutely wonderful. She made me and mydaughter feel so comfortable and her warmth and kindness was/is so appreciated and she is extremely knowledgeable and thoughtful. We feel so fortunate to have found them both. Utmost highest recommendations to this team!"
"I started to see Dra. Andrea Hui in the end of May (2015), because I had the most crazy acne during the whole semester, due to stress, and as I am not from United States it took me a while until I get to the clinic. I had some facials done in other places along the semester, but they weren't helpful at all, the acne just kept getting worst. When I finally got to see Dra. Hui was when everything started to change, she is an amazing person and really understands what your skin needs. As I am very anxious I firstly scheduled a consult to know more about the Fraxel laser, but she told me how we first needed to control the acne before treating the scars. The process is not easy and it can get very bad until it starts to get better, but you have to trust Dra. Hui and her assistant, Euridice because it is all part of the process. There is no shortcuts and you have to follow the routine and commit to the treatment, and they are the best people to help you get through it, not only because of their knowledge but because they are also very caring people. The first three months were the hardest for me, but from the fourth to the fifth things started to get really good, the breakouts were almost non-existent, and my skin texture was completely changed. I had a lot of redness from inflammation so before doing the Fraxel we did a couple of V Beam laser sections, and they were amazing, after the first one I didn't see a huge change, but after the second and the third I was very impressed. For me the worst part of having acne is that it makes you feel very bad to be in your own skin, and how the coverage that makeup gives still doesn't actually help to make you feel better. And I really like how Dra. Hui understands that, I really recommend her, she is very correct and professional, so you can trust her completely, she knows the steps and the right moment to do the different treatments that your skin might need. Some tips I would give is to schedule your consult in a day and time you will probably leave the clinic and go home, it is easier to do the procedures in days you don't need to be anywhere afterwards. And mostly if you have problems with acne get it treated with a great professional such as Dra. Hui and her staff, because there are so many products and false promises out there, and to have the guidance of someone who actually knows what she is doing is the only way to have real and lasting improvement."
"I love what Dr. Welsh and Dr. Hui have done to my skin. They helped me find confidence and happiness again. I have been doing treatments for about two years including injections, ulthera, clear and brilliant and hydra facials. Never disappointed!!! I also see Mary - she is the best with treatments and helpful advice!! Strongly recommend."
"I love this place and the work they do! I opted for a fraxel treatment when considering major work, including plastic surgery. Dr. Hui performed the treatment and I am so happy with the results that I believe it was a much better alternative to surgery. The skin on my face and neck looks at least 10 years younger; all the dark spots, little moles, fine lines and leathery red skin are gone and now I am able to skip foundation and still look great. And without the down time and pain associated with surgery. It's given me a renewed confidence though my biggest surprise was the softening of the nasolabial fold lines. I have slightly chubby cheeks so have always had those lines but they've almost disappeared. It was virtually painless and what with the fabulous staff, it really was a fun experience. I highly recommend considering this procedure when thinking of ways to maintain one's appearance and the folks at this office are the best!."
"Older Man Who Has Had over 50 Skin Cancers - Brooklyn, NY - I've known Dr Hui for over 5 years now from the first time I met her I knew she was very special. I've seen her in every aspect as a dermatologist/ Mohs surgeon and now the last few years using Fraxel. If you are looking for a dermatologist who will do the very best for you with the most modern technology then you have to make an appointment with my Doctor Andrea Hui."
"This is my first review ever written but the staff at Dr Welsh's was so wonderful that I had to write. I had a Blue Peel and Laser CO2 done around my mouth and was very nervous going into this as I had never really done anything much previously. I had been to the office only twice before but my friends had told me how great they all are. Dr Welsh and the nurses who performed the procedures were incredibly caring, professional, thoughtful and concerned about my wellbeing the entire time. This last week has been a challenge healing and not once during my many visits and follow up phone calls have they made me feel anything less than a valued and important patient. I hope the results of these procedures are as good as the experience I had with this office. I will certainly go to them for any further cosmetic work i have done."
"Fraxel Re:store Worth It for Acne Scars and Melasma - Conservative approach; excellent risk management/mitigation; approaches as part of overall skin program; understands how skin issues affect self esteem"