Patient Reviews

About Patient Reviews

We value all of our patients and their individual needs. At Bay Area Cosmetic Dermatology, we want you to make the most informed decision to achieve your cosmetic goals. Choosing the best procedure and physician for you is an extremely important decision, and we invite you to read about previous patients’ experiences and better understand the quality treatment you will receive from our board-certified dermatologists. Each of our medical professionals value your journey and want to ensure you feel as comfortable and confident about your decision as possible.

Reviews for San Francisco, CA Cosmetic Dermatologist Dr. Andrea Hui Austin Fotona Procedures

5.0 Review from H. Source: Google Nov 08 2025

"I have been a patient at BACD for fifteen years. I trust Dr. Welsh and Dr. Austin--caring, kind, personable professionals who have taught me how to care for my skin so that it appears much younger than my sixty-six years. I have had several chemical peels over the years, and been very pleased with the results, so when I went to schedule another peel and Dr. Austin suggested Fontona Deep, I was ready. I had tolerated the peels well and was not anxious, so declined taking any meds before the procedure. The first step was to apply numbing cream to my entire face and throat for an hour before beginning. The Fotona process is, as Dr. Austin describes it, "spicy." I found the spiciness manageable until close to the eye area and throat, which was eased by inhaling some NO2. After we finished, my face and throat were covered with medication and balm, wrapped with gauze, and secured with netting. I easily drove myself home. For the next four nights I applied the provided balm, gauze, and netting. I had the procedure on a Monday afternoon and that Friday felt comfortable spending the weekend out of town. Given that one's skin looks pretty fierce at first, I was surprised at how quickly the redness dissipated, even though I had an idea from the photos that Dr. Welsh had taken chronicling her own procedure's recovery process. After two-and-a-half weeks my skin's appearance is much improved from pre-procedure, with only a small amount of redness remaining at my hairline and throat. I could not be more pleased with not only the Fontona results, but the results of fifteen years of excellent skincare guidance from Drs. Welsh and Austin. I love my skin. Thank you!"
*Individual results are not guaranteed and may vary from person to person. Images may contain models.