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COVID-19 (Coronavirus) Updates & Precautions

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The Coronavirus (COVID-19) outbreak is a rapidly changing situation and we are committed to keeping you informed. We will continue to update this page with our latest information. [Last updated 03.27.2020]

As you know a Shelter In Place Order for the City and County of San Francisco and six surrounding Bay Area Counties went into effect 12:01 AM Tuesday, March 17, 2020.

All non-essential services have been ordered to cease therefore, we will not be providing cosmetic services until at least April 7th, 2020.  We will, however, be open and staffed with a skeleton crew as a medical facility to attend to medical dermatology emergencies during this time. 

We will continue to keep this page updated with our latest. Please see below for more details.

We are in this together and can all play a part in keeping each other—our loved ones, friends, and communities—healthy and safe. 

Be well,

Kathleen Welsh, MD
Andrea Hui Austin, MD
Steven Y. He, MD


You may still order products on our website: weloveskinstore.com.
We are currently offering free priority shipping on all product orders. No minimum. No promo code necessary.


If you are in need of a prescription refill, please call or email our office.
Phone: 415-292-6350 Email: [email protected] or Send a message via our Contact Page. Please note our modified hours: 10A M - 2PM, each weekday. We are responding to all emails and voicemails and appreciate your patience during this time. 


We are now offering virtual consultations with Dr. Kathleen Welsh, Dr. Andrea Hui Austin, Dr. Steven Y. He and Cynthia Chaghouri. Please visit this page for more information and how to schedule.  

* All information subject to change. Images may contain models. Individual results are not guaranteed and may vary.